Business Operations Manager

$70,000 - $95,000/Yr

New York Life Investment Management - Bethlehem, PA

Full-time - Mid Level

Bethlehem, PA

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

The Business Operations Manager leads a team responsible for managing lifecycle changes and premium variance validations for existing clients. This role focuses on driving key metrics, ensuring adherence to departmental procedures, and implementing process enhancements to improve efficiency. The position requires collaboration with various internal and external partners to support the overall goals of the organization, contributing to the financial security and peace of mind of employees through comprehensive insurance solutions.

Responsibilities

• Manages the day-to-day activities of 8-12 Associates supporting Lifecycle Change and Premium Variance validations.
• Drives key individual employee and department metrics to ensure target goals are met successfully.
• Monitors key metrics daily and publishes summary and trending reports on a monthly and quarterly basis.
• Analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable, and quantifiable business process improvements.
• Identifies exceptions to standard operating procedures, conducts root-cause analysis when problem areas are discovered, and develops specific solutions or recommendations for remediation.
• Engages in process improvement initiatives by determining/writing requirements, outlining project plans, priorities, and monitoring progress through completion.
• Partners with peers to lead department initiatives and realign resources as needed.
• Coordinates with project management staff to pilot new system releases and/or new processes as required.
• Builds strong partnerships with internal and external business partners to ensure timely, accurate and complete responses are provided.
• Handles escalated service issues in a timely and professional manner.

Requirements

• Bachelor's or Master's Degree in accounting, finance, insurance or related field required.
• Prior experience in business process analysis and/or change management.
• Knowledge of Group Insurance products and associated plan designs is a plus.
• Basic understanding of accounting principles, control procedures, and audit standards.
• Basic understanding of banking relations.
• Possesses strong research, analytical and problem-solving skills.
• Demonstrates excellent written and oral communication skills.
• Able to successfully work independently and within a team environment with a high level of professionalism.
• Possesses strong multi-tasking skills in fast paced environment with heavy workloads.
• Able to document processes and procedures in a clear and concise manner.
• Proficient in Microsoft Office (Word, Excel, Access, & PowerPoint).

Benefits

• Leave programs
• Adoption assistance
• Student loan repayment programs
• Annual discretionary bonus
• Incentive program