Business Operations Manager

$90,000 - $120,000/Yr

Wittenberg-Weiner Consulting - Washington, DC

Full-time - Mid Level

Washington, DC

Professional, Scientific, and Technical Services

About the position

The Business Operations Manager (BOM) at CeLeen will support the USAID Office of Transition Initiatives (OTI) by overseeing various operational areas including human resources, pay and benefits, performance management, contracting, field operations, and recruitment. The BOM will lead project-based efforts to enhance operational efficiency using agile methodologies, focusing on delivering minimally viable products (MVPs) and improving communication platforms. This role requires strong analytical skills and the ability to apply frameworks for problem-solving in an international development context.

Responsibilities

• Document and map current business processes related to HR, pay and benefits, recruitment, contracting, and performance management.
• Conduct gap analysis and root cause analysis to identify areas of inefficiency and propose recommendations for process improvements.
• Regularly review and update process documentation to ensure accuracy and relevance.
• Develop and propose process changes to streamline operations, improve efficiency, and enhance user experiences.
• Use business process analysis, human-centered design, and iterative problem-solving methods to refine and implement changes.
• Collaborate with cross-functional teams to ensure smooth execution and integration of proposed optimizations.
• Create clear and engaging visual depictions of complex data sets to support decision-making and improve business processes.
• Design user-friendly dashboards, flowcharts, and diagrams to communicate business insights and process changes effectively.
• Revise and update business guidance, policies, and procedures, ensuring content is user-focused, easy to navigate, and succinct.
• Oversee the updating of internal and external websites to reflect process improvements, provide clear and accurate information, and enhance user accessibility.
• Engage with key stakeholders across multiple teams and divisions to gather insights, validate proposed changes, and ensure alignment with organizational goals.
• Lead or contribute to workshops, meetings, and training sessions related to business process improvements.

Requirements

• Bachelor's degree.
• Ability to obtain and maintain a Secret Clearance.
• 5+ years of demonstrated experience documenting business processes, systems, information, or supporting knowledge management.
• Familiarity with operational areas such as HR, recruitment, pay and benefits, performance management, or contracting.
• Experience in international development or an understanding of international affairs.
• Strong analytical and problem-solving skills, with the ability to apply frameworks such as gap analysis, root cause analysis, and human-centered design.
• Proficiency in creating visual data representations, including dashboards, flowcharts, and other tools to depict complex data.
• Ability to manage multiple projects simultaneously and collaborate effectively with cross-functional teams.
• A proactive mindset with a drive to continuously improve business processes and operations.
• Outstanding communication skills, influencing abilities, and client focus.
• Professional proficiency in English is required.
• Currently authorized to work in the United States on a full-time basis.

Nice-to-haves

• Current, active Secret security clearance.
• Demonstrated proficiency in Google Suite applications.
• Bachelor's degree in a relevant field (e.g., business, international affairs or international relations).
• Experience in international development, humanitarian aid, or an understanding of international affairs.
• Experience with website updates, content management systems, and user-focused content creation.
• Ability to work in a fast-paced, dynamic environment, on a project-driven basis with clear timelines for delivery of measurable work outputs.
• Previous USAID experience.
• Available as soon as possible.

Benefits

• Health, Dental, and Vision Insurance
• Flexible Spending Accounts
• Life and Disability Insurance
• 401(k)
• Paid Time Off
• Paid Holidays
• Employee Assistance Program
• Pet Insurance