Business Operations Manager

Carrier Corporation

Full-time

Specialty Trade Contractors

About the position

The Business Operations Manager will lead and enable business processes across Automated Logic Field's Midwest, North Central, and Canada Areas. This role involves close collaboration with field management and overseeing a remote, cross-functional team responsible for key business functions such as project invoicing, accounts receivable, accounts payable, open order review, and process compliance. The ideal candidate will focus on continuous improvement and operational excellence, managing essential operational processes while working closely with field teams to achieve business objectives.

Responsibilities

• Partner with field management and key stakeholders to address operational challenges, ensuring clear communication of issues and decisions.
• Lead and motivate a cross-functional team across multiple geographical locations to ensure consistent operations and performance metrics in alignment with national standards.
• Drive process improvement initiatives focused on enhancing project invoicing, AR dispute management, and cash application processes, ensuring compliance and operational efficiency.
• Ensure on-time performance and delivery to customer commitments, fostering high levels of customer satisfaction.
• Provide training and guidance on business tools and systems to optimize team performance.

Requirements

• Bachelor's Degree
• 5+ years of experience in managing business processes, operations, or project management with a focus on subcontracting, project invoicing, and AR/Collections.
• 3+ years leading teams
• Able to travel up to 20% in North America.

Nice-to-haves

• Bachelor's or Master's Degree in Business, Engineering, Finance or Accounting.
• HVAC industry experience.
• Salesforce, Microsoft Dynamics (MSD), SAP and Ariba experience.
• Proactive and able to balance multiple priorities.
• Excellent communication, both written and oral.
• Able to build strong relationships across function.
• Demonstrated successful business process management experience.
• Strive for excellence, motivated, self-directed, and passionate.
• Ability to work and adapt in a dynamic evolving work environment.
• High interest in innovation tools, techniques, processes, and products.
• Motivated to learn and continuously grow your leadership skills.
• Knowledge and experience in Microsoft Office Suite (Word, Excel, etc.)