Business Operations Manager

$42,901 - $59,000/Yr

Big Buddy Program - Baton Rouge, LA

Full-time - Mid Level

Baton Rouge, LA

Social Assistance

About the position

We are seeking a dynamic Business Operations Manager to oversee and streamline our company's daily operations. The ideal candidate will be responsible for ensuring operational efficiency, implementing strategies to optimize business processes, managing front office staff, and managing program data. This role involves overseeing all reporting activities related to various programs, special agency activities, and social enterprise initiatives. The Business Operations Manager will ensure the accurate and timely submission of regular external reports to stakeholders, partners, and funding entities. Effective communication and follow-up with external partners, vendors, and volunteers for reporting requirements are essential. The manager will also organize and optimize the office layout, ensuring a conducive and efficient work environment. This includes overseeing the procurement and maintenance of necessary supplies and equipment for daily operations, addressing and resolving any issues related to office conditions, repairs, and facilities management. Additionally, the manager will manage the budget for office-related expenses and ensure accurate and timely reporting. Planning in-house or off-site activities, such as parties, celebrations, and conferences, is also part of the role. In terms of human resources, the Business Operations Manager will monitor and document progress on Performance Improvement Plans (PIPs), including tracking milestones, and oversee the organization and maintenance of all Performance Intervention Plan related documentation. The manager will support all service departments with staff onboarding and New Hire Orientations. Furthermore, the manager will serve on special project and event planning committees for program and agency events, determining individual involvement in each event based on project alignment, workload, and volunteer availability. Collaboration with the executive leadership team is crucial, providing input and insights to align business operations with organizational goals. The manager will foster a collaborative work environment, promoting teamwork and cross-functional cooperation, acting as a bridge between different teams to ensure a cohesive approach to achieving the organization's mission and objectives. The ideal candidate is a team player, action-oriented, and hands-on, with an interest in developing in the non-profit sector. A Bachelor's Degree or a minimum of 3 years' experience related to the job duties outlined is required, along with 5 years of professional experience in human resources and/or people coordination. The candidate should be able to think creatively and collaboratively, with a willingness to work evenings and weekends based on the agency's events calendar.

Responsibilities

• Oversee and streamline daily operations of the company.
• Ensure operational efficiency and implement strategies to optimize business processes.
• Manage front office staff and program data.
• Oversee all reporting activities related to various programs and agency initiatives.
• Ensure accurate and timely submission of reports to stakeholders and partners.
• Foster effective communication with external partners, vendors, and volunteers.
• Organize and optimize the office layout for efficiency.
• Oversee procurement and maintenance of supplies and equipment.
• Address and resolve issues related to office conditions and facilities management.
• Manage the budget for office-related expenses and ensure timely reporting.
• Plan in-house or off-site activities such as parties and conferences.
• Monitor and document progress on Performance Improvement Plans (PIPs).
• Oversee organization and maintenance of Performance Intervention Plan documentation.
• Support service departments with staff onboarding and New Hire Orientations.
• Serve on special project and event planning committees.
• Collaborate with team members to implement successful events and projects.
• Maintain a master listing of transportation resources and coordinate scheduling for program activities.
• Liaise with IT services to ensure seamless office functioning.
• Collaborate closely with the executive leadership team to align operations with organizational goals.
• Promote teamwork and cross-functional cooperation among teams.

Requirements

• Bachelor's Degree or minimum 3 years' experience related to job duties.
• 5 years of professional experience in human resources and/or people coordination.
• Strong verbal and written communication skills.
• Proven ability to manage projects, partnerships, and professional relationships.
• Expertise in customer service, particularly in managing front office staff.
• Experience in HR, including implementation of performance intervention plans.
• Ability to work effectively in a team environment.

Nice-to-haves

• Experience in a non-profit sector.
• Ability to think creatively and collaboratively.
• Willingness to work evenings and weekends based on events calendar.

Benefits

• Full-time position with a salary range of $42,901.47 - $59,000.00 per year.
• Opportunity to work in a dynamic and youth-focused organization.