Business Operations Manager

$110,000 - $110,000/Yr

Ashley Furniture - Memphis, TN

Full-time - Mid Level

Memphis, TN

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Business Operations Manager at Ashley Furniture Industries is responsible for leading productivity management activities across multiple departments within a distribution center. This role focuses on mentoring department supervisors to achieve performance goals related to productivity, cost, quality, and safety. The manager will coordinate strategic planning with various teams to ensure operational objectives are met efficiently and effectively, utilizing strong analytical skills to solve critical business problems and leverage data for informed decision-making.

Responsibilities

• Direct productivity management activities for multiple departments and processes on an assigned shift.
• Lead efforts to develop new processes and improve product quality by collaborating with customers and suppliers.
• Plan in a forward capacity by coordinating with purchasing, production, and inventory control.
• Ensure adherence to high standards of cleanliness and conduct regular safety audits.
• Make employment decisions and manage employee performance, including coaching and training.
• Use data analysis to identify trends and develop actionable insights.
• Partner with other departments to align staffing plans and performance levels with business needs.
• Optimize resources to achieve operational excellence.
• Drive continuous improvement projects using Lean Manufacturing and Six Sigma techniques.
• Manage timely data collection and ensure accuracy in inventory management.

Requirements

• Bachelor's Degree in Business, Supply Chain, Engineering, or related field.
• 3+ years of experience in distribution/ecommerce leadership or a related area.
• Strong analytical skills with the ability to deep dive into critical business problems.
• Supervisory/Management experience leading a team of hourly associates.
• Experience in managing resources to optimize equipment, facilities, employees, methods, and materials.
• Proficiency in Lean Methodologies and Continuous Quality Improvement principles.
• Experience with system improvement methods, capacity planning, and product flow.
• Proven ability to leverage data analysis to drive business insights and solutions.

Nice-to-haves

• Master's degree or equivalent.
• Experience with Lean, Six Sigma, and Kaizen techniques.
• Experience in a logistical or e-commerce fulfillment environment.
• Advanced proficiency in the MS Office suite (Word, Excel, Outlook).
• Strong communication and leadership skills, with the ability to mentor and train team members.
• Flexibility to work weekends and/or night shifts.

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Life insurance
• Paid holidays
• Profit sharing