Lumen Technologies - Providence, RI
posted 2 months ago
The Manager of Business Operations Role at Lumen is a pivotal position within the Systems Transformation team, responsible for directing a small to medium cross-functional team. This team focuses on system migration support, maintenance, enhancements, automation, configuration, and robotics for the Enterprise Delivery & Operations organization. The role requires a strong emphasis on coordination with key internal business and IT/SP&T partners to define and manage system business priorities and requirements, ultimately driving system usability. Success in this role hinges on the establishment of consistent intake and analysis methods, fostering partnerships across internal teams for effective documentation and training, and supporting necessary architecture changes. Key activities include establishing a consistent intake and prioritization process for all enhancements and defects across the Enterprise Delivery & Operations organization. The manager will partner with SP&T teams to prioritize and deliver solutions while creating an environment focused on performance excellence. This role also involves facilitating a collaborative environment that encourages foundational feature development and fostering a culture of continuous improvement. The manager will drive efficiency and effectiveness by utilizing best practices and processes to enhance competencies and develop team members. Additionally, the role requires managing a high-performing team that standardizes frameworks to maximize efficiencies and drive effective requirement gathering, feature creation, and development management practices for results-focused rigor. Other duties may be assigned as necessary.