Business Operations Manager

$95,000 - $100,000/Yr

Net-A - Opa-locka, FL

Full-time - Mid Level

Opa-locka, FL

About the position

The Business Operations Manager plays a key role in our company, whose main objective is to ensure all departments are working efficiently towards the goals of the company, meeting KPIs and achieving financial results. This position is part of the company's leadership team in the role of Integrator and as such plays an important part in not only building the company's goals and vision, but also in the creation of SOPs and metrics designed to achieve it. The ideal candidate for this position must have excellent leadership and management skills, be highly organized and have a strong work ethic with a commitment to setting goals and seeing them through to completion. They must be able to apply critical thinking skills to handle problems as they arise and be able to understand how daily operations contribute to the bigger picture.

Responsibilities

• Role of Integrator within the Leadership team
• Work within the leadership team to set company's annual and quarterly objectives
• Strategically plan and execute initiatives to meet annual and quarterly objectives
• Develop and improve business processes to ensure they result in meeting company's annual objectives
• Ensure compliance of all core business processes: Sales & Marketing, Finance/HR, and Service Delivery
• Ensure budget goals are met in each department
• Meet with finance leader regularly to ensure operations are aligned with financial performance objectives; develop and implement strategies as needed to course-correct
• Track and trend operational, financial, and service KPIs on a weekly, monthly, and quarterly basis
• Meet regularly with co-workers and management to ensure that proper information flows in both directions and to share experiences and other pertinent information
• Assist in evaluating proposed initiatives and their impact on the business by compiling all relevant research necessary to execute
• Work closely with the head of each department and serve as a resource to support their KPIs
• Develop strategies to support business growth
• Evaluate the impact of strategic business partnerships with vendors, clients, and other organizations
• Maintain an in-depth understanding of technology managed services industry, competitors, suppliers, and clients then leverage this understanding to achieve business objectives
• Serve as a resource for administrative and executive department
• Serve as a resource during hiring process; ensure all new hires meet their position's qualifications as well as company culture requirements

Requirements

• 5 years of management experience, with at least 2 years in operations department required
• BA/BS degree required (relevant field preferred)
• Proficient in Microsoft Office Suite: Word, Excel, PowerPoint, Outlook
• Functional understanding of business and financial concepts
• Understanding of Profit & Loss Statements

Nice-to-haves

• Experience in the IT/MSP field preferred, but not required
• Experience with Professional Services Automation (PSA) Software (e.g., Autotask or ConnectWise) preferred

Benefits

• Health, vision, and dental benefits
• PTO and paid company holidays
• Generous bonus levels
• Full on the job training & support
• Fun working environment and culture
• Great opportunity for advancement