Business Operations Manager

$125,000 - $170,000/Yr

Classy.Org - San Diego, CA

Full-time - Senior

Remote - San Diego, CA

Food Services and Drinking Places

About the position

The Business Operations Manager at Classy is a pivotal role responsible for leading the Sales Operations and Post-Sales Operations teams. This position focuses on optimizing processes, enhancing customer satisfaction, and driving growth through effective management of sales metrics and tools. The ideal candidate will possess strong leadership skills and an analytical mindset to tackle complex challenges and implement scalable solutions that support nonprofit organizations in their fundraising efforts.

Responsibilities

• Manage the Sales and Post-Sales Operations functions, ensuring the Sales and CX teams are equipped with tools, processes, and insights to drive growth and efficiency.
• Monitor key sales metrics and performance indicators, providing actionable insights to leadership.
• Work closely with the Sales team to optimize Salesforce usage and other sales technologies.
• Develop and implement strategies to streamline the sales process, from lead generation to deal closure.
• Coordinate with customer experience and account management teams to maintain high customer satisfaction and retention rates while driving customer growth and expansion.
• Foster a collaborative and performance-driven team culture.
• Analyze and interpret data to identify trends, challenges, and opportunities for improvement across sales, partner, and post-sales operations.
• Provide regular reports and insights to leadership to inform strategic decisions.

Requirements

• Bachelor's degree in Business, Operations, or related field
• 8+ years of experience in operations, with a focus on sales, partner, or post-sales operations, preferably within a technology or subscription-based company
• Proven experience using Salesforce to manage and optimize sales processes
• Strong analytical skills and experience working with data to drive decision-making
• Excellent communication skills, both written and verbal, with the ability to work effectively with leadership and cross-functional teams
• Demonstrated leadership experience, with the ability to manage and develop a team
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.

Benefits

• Paid parental leave
• Health savings account
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching