Business Operations Manager

My Senior Health Plan - Nashville, TN

Full-time - Senior

Nashville, TN

About the position

The Business Operations Manager will oversee and optimize business processes within a Healthcare/Medicare company, focusing on operational efficiency and effectiveness. This strategic role requires a leader with a strong background in business operations and management, particularly in the Medicare landscape, to implement process improvements and manage cross-functional teams.

Responsibilities

• Develop and execute strategies to improve business operations and enhance productivity.
• Implement sales strategies and optimize sales technology, including CRM.
• Oversee call center operations to ensure high customer service levels.
• Identify inefficiencies and lead initiatives to streamline operations.
• Manage and support a team of operational staff, fostering collaboration and high performance.
• Establish and monitor key performance indicators (KPIs) for operational effectiveness.
• Oversee budgeting processes and resource allocation to align with organizational goals.
• Collaborate with various departments to align operational strategies with business objectives.
• Ensure compliance with industry regulations and company policies.
• Prepare and present reports on operational performance and strategic initiatives.

Requirements

• Bachelor's degree in business administration, Operations Management, or a related field, or equivalent work experience.
• At least 5 years of experience in business operations management, preferably in health or financial services.
• Strong leadership and team management capabilities.
• Proven ability to drive process improvements and operational efficiency.
• Excellent analytical and problem-solving skills.
• Proficiency with project management tools and business operations software.
• Outstanding communication and interpersonal skills.
• 2+ years of experience in Medicare.
• 2+ years of experience in the healthcare industry.
• Expert knowledge in CRM or Salesforce.

Nice-to-haves

• Understanding of regulatory requirements and compliance standards in the health and financial sectors.

Benefits

• Health insurance
• Retirement plan
• Opportunities for professional growth and development
• Comprehensive benefits package