Business Operations Manager

Earnest - San Francisco, CA

Full-time - Mid Level

Remote - San Francisco, CA

Credit Intermediation and Related Activities

About the position

The Business Operations Manager at Earnest plays a crucial role in enhancing operational efficiency and driving growth initiatives within the company. This position involves collaborating with various stakeholders to identify business trends, manage relationships with external partners, and influence executive decision-making through strategic insights. The role is pivotal in shaping the future of Earnest's Student Lending and Refinancing businesses, ensuring that the company remains committed to its mission of making higher education accessible and affordable for everyone.

Responsibilities

• Assist the General Manager in identifying business trends and opportunities for growth and efficiency improvement.
• Act as an internal consultant, collaborating with multiple stakeholders to optimize team efficiency.
• Lead business initiatives from conception through implementation, managing business case development, scope, costs, risks, decisions, and milestones.
• Collaborate cross-functionally with Product, Design, Engineering, Marketing, Operations and Data & Analytics to drive growth initiatives.
• Manage the relationship with external banking partners, ensuring regular check-ins, approvals for marketing materials, and updates on results.
• Shape the future of Earnest's Student Lending and Refinancing businesses by driving key growth initiatives.
• Optimize team efficiency and enhance operational outcomes.
• Influence executive decision-making through strategic project insights and recommendations.
• Strengthen external partnerships, leading to improved results and business growth.
• Achieve measurable success through key performance indicators and business performance metrics.

Requirements

• 5+ years of experience in strategic consulting, investment banking, corporate strategy, business operations, or product management.
• Proven ability to solve complex problems in fast-paced environments and drive business outcomes.
• Strong organizational, communication, and project management skills, with a history of working with cross-functional teams and executive stakeholders.
• A self-starter with the ability to execute complex projects with minimal guidance.

Nice-to-haves

• Experience in the financial services or consumer lending industry.
• MBA preferred.

Benefits

• Health, Dental, & Vision benefits plus savings plans
• Mac computers + work-from-home stipend to set up your home office
• Monthly internet and phone reimbursement
• Employee Stock Purchase Plan
• Restricted Stock Units (RSUs)
• 401(k) plan to help you save for retirement plus a company match
• Robust tuition reimbursement program
• $1,000 travel perk on each Earnie-versary to anywhere in the world
• Competitive days of annual PTO
• Competitive parental leave