Business & Operations Manager

Orchard - Scottsdale, AZ

Full-time - Mid Level

Scottsdale, AZ

Crop Production

About the position

The Business & Operations Manager will play a pivotal role in establishing a new plastic surgery practice in Scottsdale, Arizona. This position is responsible for creating an exceptional patient experience and developing scalable operational processes that will serve as a model for future locations. The role encompasses pre-launch planning, operational management, financial oversight, staff management, and marketing strategy development, all aimed at ensuring the success of the inaugural surgery center and its expansion.

Responsibilities

• Lead the pre-launch planning and system selection process for the inaugural surgery location.
• Develop and execute the marketing and PR strategy to grow awareness and build excitement.
• Develop systems and structures for every aspect of the new surgery including vendor selection and management, partnering, and staff-selection.
• Ensure 'Day One' is an incredible success story that lays the foundation for future success.
• Manage operational aspects of the office including scheduling, surgeries, consultations, and follow-up appointments.
• Oversee financial management including budgets, billing, accounts receivable and payable, and financial reporting.
• Design the staffing structure and manage the recruitment and onboarding of staff, both full-time and temporary/consultants.
• Handle HR responsibilities associated with performance management and compliance.
• Build and maintain an exceptional performance culture within the team.
• Manage patient engagement to ensure a superior patient experience from initial meeting to follow-up care.
• Develop marketing strategies to attract new patients and retain existing ones.
• Cultivate relationships with referring physicians and other healthcare providers to generate referral traffic.
• Oversee compliance and risk-management practices to ensure adherence to regulatory rules at all levels.

Requirements

• Demonstrated experience running the business operations of a medical facility/practice, ideally within the same or a related field.
• Prior experience in Plastic Surgery, including an understanding of procedures is strongly preferred.
• Experience interacting and developing relationships with high-net-worth customers is desired.
• Established contacts within the vendor and local medical community.
• Demonstrated knowledge of relevant healthcare regulations and compliance.
• Hold a bachelor's degree in healthcare administration, business administration, or a related field, or have equivalent experience and certification.

Nice-to-haves

• Exceptional vision and motivational skills to build an incredible team committed to the success of the surgery start-up.
• A firm belief in the ability to build the best business and operational environment for success.