Lumen Technologies - Lansing, MI
posted 2 months ago
The Manager of Business Operations Role at Lumen is a pivotal position within the Systems Transformation team, responsible for directing a small to medium cross-functional team. This team focuses on system migration support, maintenance, enhancements, automation, configuration, and robotics for the Enterprise Delivery & Operations organization. The role requires a strong emphasis on coordination with key internal business and IT/SP&T partners to define and manage system business priorities and requirements, ultimately driving system usability. Key activities for success in this role include establishing consistent intake and analysis methods, fostering partnerships across internal teams for effective documentation and training, and supporting necessary architecture changes. The Manager will be accountable for creating an environment that emphasizes performance excellence and continuous improvement, utilizing best practices and processes to enhance competencies and develop team members. This role is essential in managing a high-performing team that standardizes frameworks to maximize efficiencies and drive effective requirement gathering, feature creation, and development management practices. In addition to these responsibilities, the Manager will also be tasked with other duties as assigned, ensuring that the team remains agile and responsive to the evolving needs of the organization.