Business Operations Manager

$107,497 - $137,148/Yr

Library Foundation Of Washington County, Oregon - Hillsboro, OR

Full-time - Mid Level

Remote - Hillsboro, OR

About the position

The Business Operations Manager for the Department of Housing Services in Washington County will lead the Business Operations Branch of the Homeless Services Division. This role is crucial in managing a team that supports the development and maintenance of a housing services provider network, contributing to the mission of creating pathways out of homelessness and promoting housing stability. The manager will oversee systems that facilitate collaboration with various stakeholders to implement services addressing homelessness and will also manage the Medicaid housing waiver program.

Responsibilities

• Work closely with division and departmental leadership to identify, develop, and implement business operations including data management, program monitoring and evaluation, reporting, procurement and contracting systems, invoicing management and support, and financial planning for the Division.
• Establish goals and objectives for business operations; establish work plans, prioritize and assign work; supervise and evaluate a diverse workforce in meeting program goals and objectives; and develop and revise work processes to improve efficacy.
• Analyze and review federal, state, and local laws, regulations, policies, and procedures to ensure compliance; develop procedures for new or changing regulatory requirements; and conduct analysis on industry best practices.
• Provide supportive supervision to a diverse team, creating a positive work environment; enforce a safe workplace; establish a culture of teamwork and communication; and promote diversity, equity, and inclusion.
• Provide or coordinate management and staff training related to business operation procedures; oversee procurement procedures; and manage performance related to program operations.
• Manage budget planning for the division and develop budgetary recommendations; participate in projecting additional funding requirements for program, staffing, and resource needs.
• Provide expert guidance on program operations related to homeless services; represent the department on committees and interagency task forces; and coordinate regional efforts with funders and partners.

Requirements

• Master's Degree in criminal justice, social work, psychology, social sciences, an applied research-related field, or other related field; AND three (3) years of pertinent professional experience related to the specific program area of responsibility.
• Bachelor's Degree in criminal justice, social work, psychology, social sciences, an applied research-related field, or other related field; AND five (5) years of relevant professional experience related to the specific program area of responsibility.
• Experience must include oversight and evaluation of program activities and at least two (2) years of work experience in a project, program, or team lead or supervisory role.

Nice-to-haves

• Deep expertise in people management and culture change.
• Familiarity with federal, state, and local funding sources for homeless services.
• Systems planning experience as it pertains to supportive housing services.
• Experience in budget planning and spending management.
• Understanding of basic principles of data analytics and reporting.

Benefits

• Comprehensive benefits package including health insurance, retirement plans, and wellness programs.
• Flexible/Hybrid work options.
• Opportunities for professional development and training.