Business Operations Manager

Insight Global - Palo Alto, CA

Full-time

Palo Alto, CA

Administrative and Support Services

About the position

The Business Operations Manager role at Insight Global is a pivotal position that involves overseeing the operations of a large department with a workforce of 100 or more staff members. This role is integral to ensuring the smooth functioning of the department, which includes a variety of responsibilities such as financial management, budgeting, contract management, human resource planning, inventory management, purchasing, and workflow and process management. The Manager will also be tasked with managing department-wide projects that may have implications for other departments or directorates, thereby playing a crucial role in strategic decision-making for project identification and selection. In collaboration with the department director, the Business Operations Manager will ensure that effective processes and tools are in place to maintain the daily operations of the assigned patient care department. This includes a strong focus on data collection and analysis to ensure the long-term sustainability of the department's functions. The essential functions of this role are representative examples of the work performed and are not intended to be an exhaustive list of all duties, tasks, and responsibilities. Employees may be required to perform additional duties as assigned, and contractors must comply with all Joint Commission Requirements, which encompass cultural diversity sensitivity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, ongoing education and training, communication, adherence to safety and quality programs, maintaining compliance with National Patient Safety Goals, and completing licensure and health screenings. The Business Operations Manager will also collaborate with leadership and staff to improve operations and enhance the quality of patient care. This includes developing and maintaining policies and procedures to ensure compliance with external requirements, coordinating internal systems for correct coding and charge capture, and analyzing trends in volume, revenue, cost, quality, productivity, and customer satisfaction. Additionally, the Manager will manage day-to-day operations, including budget preparation and space needs, establish relationships with partners, oversee contracts, and ensure regulatory compliance.

Responsibilities

• Oversee the operations of a large department with 100 or more staff members.
• Manage financial operations including budgeting and contract management.
• Plan human resources and manage inventory and purchasing.
• Coordinate workflow and process management across the department.
• Lead department-wide projects that may impact other departments or directorates.
• Collaborate with the department director to maintain daily operations of the patient care department.
• Conduct data collection and analysis for long-term sustainability of department functions.
• Develop and maintain policies and procedures ensuring compliance with external requirements.
• Analyze trends in volume, revenue, cost, quality, productivity, and customer satisfaction.
• Manage day-to-day operations including budget preparation and space needs.
• Establish relationships with partners and oversee contracts to ensure regulatory compliance.

Requirements

• Bachelor's Degree or higher.
• Two (2) years of progressively responsible and directly related work experience.
• Experience in OR/Surgery/Interventional Platform/Charge Coordination Business Operations is preferred but not required.

Nice-to-haves

• Prior experience in healthcare operations management.
• Familiarity with Joint Commission Requirements and National Patient Safety Goals.