business operations manager

$87,360 - $95,680/Yr

Randstad - San Francisco, CA

Full-time - Mid Level

Remote - San Francisco, CA

Administrative and Support Services

About the position

The Remote Business Operations Manager will play a crucial role in enhancing operational efficiency and aligning business processes with organizational goals. This position involves collaborating with cross-functional teams to assess and improve existing processes, ensuring impactful communication with stakeholders at all levels.

Responsibilities

• Plan and implement process improvement initiatives by evaluating and diagramming current processes.
• Identify performance gaps and recommend solutions.
• Lead and facilitate cross-functional project teams to support process improvements, ensuring alignment with business goals.
• Measure performance against established process requirements and provide ongoing analysis to track effectiveness of improvements.
• Deliver presentations and training sessions on process improvement strategies, including measurement, analysis, and control techniques.
• Perform cost and benefit analyses to support decision-making and recommend process improvements that enhance business outcomes.

Requirements

• 4+ years of experience working as a Business Operations Manager with complex budget processes and financial modeling.
• Demonstrated ability to communicate complex concepts to non-financial stakeholders, especially in written and verbal formats.
• Previous experience working in customer support or customer service operations is a plus.
• A proactive approach to improving organizational reputation and outcomes by taking ownership of new or different tasks and requests.

Nice-to-haves

• Experience in project management
• Familiarity with business analysis techniques
• Ability to create effective presentations
• Strong skills in cost analysis

Benefits

• Health insurance coverage
• 401K contribution
• Incentive and recognition program