Business Operations Manager

$87,000 - $162,000/Yr

KSM Securian Financial Group - Elk River, MN

Full-time - Manager

Elk River, MN

About the position

As a leader of the Reinsurance Operations Team, the Business Operations Manager will manage all enterprise reinsurance programs, inspiring and guiding a team of talented individuals. This role focuses on refining processes to deliver cost-effective results while maintaining high standards of quality and excellence. The manager will cultivate a customer-centric atmosphere, promote diversity, and ensure the successful design and implementation of new reinsurance opportunities.

Responsibilities

• Provides leadership to a team of direct reports.
• Responsible for staffing, training, work directing, motivating, counseling, and enabling performance of individuals and teams through regular and consistent feedback.
• Makes compensation recommendations based on performance results.
• Provides leadership to staff that fosters commitment to quality and excellence, creating a climate that emphasizes customer focus, trust, respect, cooperation, participation and continuous improvement.
• Manages and improves processes and procedures to achieve cost effective results consistent with broader departmental and corporate objectives.
• Manages change by creating an environment that promotes the generation of creative ideas and solutions.
• Manages diversity within work teams and with internal and external customers.
• Manages associate relationships, creating an atmosphere of teamwork and open communication with associates.
• Partners with associates to identify and monitor professional growth opportunities as part of their development plan to prepare associates for future opportunities.
• Manages administration of reinsurance programs to ensure timely and accurate processing.
• Ensures timely completion of premium and claims settlement documentation.
• Approves premium payment and claims settlement documentation and related payments.
• Manages the preparation of reinsurance settlement calculations and quarterly estimated experience summaries.
• Communicates results to the reinsurers in accordance with reinsurance agreements.
• Prepares special reports requested by reinsurance clients, Vice President and other management associates.
• Manages the preparation of reinsurance administration documentation for audits by reinsurers.
• Manages the preparation of reinsurance administration supporting information used in collaboration with market segments and corporate financial areas for the preparation of financial statements.
• Analyzes reinsurance processes and programs for accuracy and efficiency.
• Develops, modifies and recommends improvements to processes and programs as needed.
• Continues the development and implementation of plans to integrate reinsurance administration teams, processes and tools formerly housed in market segments.
• Ensures reinsurance treaties are accurately interpreted and reflected in the configuration of the Group and Individual reinsurance systems.
• Explores opportunities to consolidate reinsurance systems.
• Evaluates and implements automation opportunities.
• Manages the development, calculation and configuration of the highly complex and detailed Group reinsurance system operational data and reinsurance specific data.

Requirements

• Proven knowledge and the ability to understand, analyze, and manipulate financial data to solve problems and meet client needs.
• Direct management experience and leadership abilities to lead operational team and drive initiatives and results.
• Proven Leadership and organizational skills to manage team in a fast-paced and demanding environment.
• Flexibility and strong organization and planning skills with the ability to manage incoming work, projects and changing priorities.
• Analytical abilities to identify business needs, understand requirements, and implement appropriate processes.
• Process improvement mindset to continuously improve operational processes to reduce cost and defects and improve quality.
• Experience creating policies and procedures, as well as monitoring those procedures.
• Experience evaluating, developing, enhancing and maintaining administrative systems.
• Excellent communication skills to establish and maintain relationships with a wide range of people, and communicate timely, appropriate messages to key internal and external partners.
• Customer service mindset to deliver exceptional service to internal and external stakeholders.

Nice-to-haves

• In depth knowledge of reinsurance function and administrative processes.
• Bachelor's Degree

Benefits

• Paid time off including personal days and vacation time.
• Flexible leave programs for parental leave, caregiver leave, bereavement, and military leave.
• Company-funded pension plan and a 401(k) retirement plan with contributions tied to company performance.
• Health insurance coverage for associates and eligible family members from the first day of employment.
• Volunteer time off and a matching gift program to support community involvement.
• Associate Resource Groups for building connections and support within the workplace.