Business Operations Manager

$70,000 - $75,000/Yr

Canon - Irving, TX

Full-time - Senior

Irving, TX

About the position

The Business Operations Manager at Canon Business Process Services, Inc. is responsible for overseeing the operations of Office Assistants and Business Support Specialists in a fast-paced environment. This role involves ensuring efficiency and quality of service, managing project completion, and maintaining strong relationships with clients and internal teams. The position requires strong leadership skills and a focus on process improvement, making it essential for candidates to have a background in business services management.

Responsibilities

• Responsible for on-site supervision of Office Assistants and Business Support Specialists.
• Monitors operations for efficiency and quality of service.
• Oversee all operations involved in the successful completion of assigned projects.
• Prepare presentations and present to CBPS & Client.
• Evaluates and resolves high priority and moderately complex problems through communication and negotiation with clients, vendors, and internal professionals.
• Oversee onboarding of all new hires.
• Monitors operating unit activities to ensure compliance with CBPS.
• Manage status reports, productivity reports, and other source documents to ensure optimal performance by staff.
• Monitors financial performance including billing and receivable procedures.
• Liaison with all CBPS staff functions on activities relating to own operating units.
• Maintains working relationship with representatives including identifying needs analysis, handling criticism & informing of progress.
• Attend high level meetings with C-Level Executives.
• Conduct staff meetings to ensure communication of corporate policies and procedures.
• Manage staff by developing and mentoring; handle corrective actions as necessary; evaluating performance; providing training and development opportunities; coach and counsel staff.
• Interface with client, operations team, and corporate departments as necessary.
• Completes CBPS staff payroll.
• Enhance goodwill between Client and Canon.

Requirements

• Bachelor's degree or equivalent experience.
• 8+ years of experience in Office Services/Business Services Management.
• Track record of successfully managing a team of 10+ people in a Project Management environment.
• Track record of process improvement and change management.
• In-depth knowledge of current industry standards in business services & records management.
• Ability to manage complex projects.
• Strong written and verbal communication skills.
• Strong leadership skills.
• Excellent computer skills.

Nice-to-haves

• Six Sigma Green Belt certification.
• Previous experience working in a pharmaceutical environment.
• Global business experience.
• Creative, innovative, and strategic thinking skills.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• 401(k) matching
• Life insurance
• Paid time off
• Employee discount
• Flexible schedule