Business Operations Manager

$82,500 - $187,990/Yr

PayPal - New York, NY

Full-time - Mid Level

Hybrid - New York, NY

Credit Intermediation and Related Activities

About the position

The Business Operations Manager at PayPal is a key role focused on enhancing operational efficiency within the Small/Medium Business & Financial Services (SMB-FS) Engineering team. This position involves strategic workforce planning, budget management, and fostering a data-driven culture to support decision-making processes. The manager will collaborate with various teams to ensure smooth operations and contribute to the overall strategic direction of the company.

Responsibilities

• Contribute to and execute on Workforce Strategy.
• Align workforce allocation according to strategic priorities and executed within Workforce Planning.
• Provide requirements to Workforce Planning for analysis against strategic initiatives to allow decision-making.
• Partner with Finance for budget enablement.
• Partner with leadership and PMO to create operating plan, goals and objectives, aligned with company's strategic direction and priorities.
• Build a culture of data-driven decision-making by developing, maintaining, and reporting Key Performance Indicators (KPIs) and other metrics.
• Develop messaging, ranging from internal communications to presentations.
• Execute Employee Engagement efforts in partnership with HR.
• Develop and implement best practices across operating rhythms and routines.
• Facilitate operating cadences such as staff meetings, operational reviews, town halls, leadership offsites, AMAs as required.
• Coordinate forums for check-ins with teams, engineering, product, and as needed.
• Drive Technical Platform programs/projects in collaboration with engineering leaders.

Requirements

• 5+ years of experience in planning, business operations or technical project management.
• 10+ years of experience delivering projects.
• Strong MS Excel & PowerPoint skills.
• High delivery focus with an emphasis on task ownership and completion.
• Excellent interpersonal and communication skills; proven ability to work effectively with all organization levels.
• Ability to work independently and within a team environment.
• Ability to work under pressure, manage multiple projects with competing priorities, meet deadlines, and adapt to change, comfortable dealing with ambiguity and uncertainty.
• Ability to work well in a cross-functional, matrixed management environment.
• Ability to establish credibility and rapport with senior executives and technical and non-technical team members alike.
• Ability to balance business partnership with the need to exercise independent judgment and to raise issues in a timely and constructive manner.
• Ability to influence and achieve alignment across a range of different opinions and interests.
• Bachelor's degree in Business, Information Technology, Engineering, or related field is required.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Flexible work environment
• Employee shares options