Business Operations Manager

Financial Grade - Brentwood, TN

Full-time - Mid Level

Brentwood, TN

Insurance Carriers and Related Activities

About the position

The Business Operations Manager will be responsible for optimizing and overseeing business processes to ensure operational efficiency and effectiveness within a Healthcare/Medicare company. This strategic role requires a results-oriented leader with a strong background in business operations and management, focusing on serving individuals navigating the Medicare landscape. The ideal candidate will implement process improvements, manage cross-functional teams, and drive organizational success.

Responsibilities

• Develop and execute strategies to improve business operations, enhance productivity, and meet organizational objectives.
• Develop and implement sales strategies, optimize sales technology including CRM, monitor sales performance, and maintain a solid understanding of the lead generation funnel.
• Oversee call center operations, ensuring a high level of customer service and efficient handling of customer calls.
• Identify inefficiencies and areas for improvement within current processes, and lead initiatives to streamline operations and boost performance.
• Manage and support a team of operational staff, promoting a culture of collaboration and high performance.
• Establish and monitor key performance indicators (KPIs) to assess and improve operational effectiveness and efficiency.
• Oversee the budgeting process and resource allocation, ensuring alignment with organizational goals and financial constraints.
• Collaborate with departments such as Finance, Marketing, Human Resources, Sales, and Customer Service to align operational strategies and support business objectives.
• Ensure operational activities adhere to industry regulations and company policies, managing risks effectively.
• Prepare and present reports on operational performance, project updates, and strategic initiatives to senior leadership.

Requirements

• Bachelor's degree in business administration, Operations Management, or a related field, or equivalent work experience.
• At least 5 years of experience in business operations management, preferably in the health or financial services industry.
• Strong leadership and team management capabilities.
• Proven ability to drive process improvements and operational efficiency.
• Excellent analytical and problem-solving skills.
• Proficiency with project management tools and business operations software.
• Outstanding communication and interpersonal skills.
• 2+ years of experience in Medicare.
• 2+ years of experience in the healthcare industry.
• Expert knowledge in CRM or Salesforce.
• Understanding of regulatory requirements and compliance standards in the health and financial sectors is advantageous.

Benefits

• Health insurance
• Retirement plan