Business Operations Manager

MasterBrand Cabinets - Seattle, WA

Full-time - Mid Level

Hybrid - Seattle, WA

10,001+ employees

Merchant Wholesalers, Durable Goods

About the position

MasterBrand Cabinets LLC is seeking a motivated and analytical professional to manage business operations for a new team focused on building web-based services for homeowners and trade professionals. This role presents an exciting opportunity to establish an efficient and productive operating rhythm for an innovative digital team within a leading global manufacturing company. As the Business Operations Manager, you will be responsible for overseeing team processes, reporting, and culture. This includes managing the rhythm of our business, which encompasses monthly OKR reviews, annual strategic planning, and semi-annual budget refinement. You will also establish and manage employee communications and culture-building initiatives through team meetings and offsites, solidify the use of various collaboration tools, and oversee new employee onboarding as the team settles into our new office in Kirkland, WA. We are looking for someone who has a talent for enabling high-functioning teams through efficient and enjoyable processes, routines, and rituals that foster a positive culture and yield excellent results. If you are the kind of person who makes everything clearer and better, and you're eager to grow and thrive in a fast-paced environment, we would love to hear from you. This position is hybrid, requiring 2-3 days per week in the Kirkland, WA office.

Responsibilities

• Establish and manage the business rhythm by identifying planning, delivery, reporting, and communication milestones across various functions (product, engineering, business, marketing)
• Lead budget and resource planning in coordination with FP&A and MasterBrand Digital leaders
• Manage our OKR process, which allows us to regularly report our progress to a variety of senior audiences, with support from our data team
• Develop, communicate, and drive adoption of processes for team hiring and onboarding, and adjust them as needed to meet or beat our goals
• Identify, implement, and drive adoption of accelerators to team efficiency and effectiveness, including tech-enabled processes and methodologies
• Plan and facilitate team meetings in a way that drives our objectives forward and strengthens team cohesion
• Plan and drive execution of key presentations to leadership, other departments, and partners
• Lead high-impact, strategic projects via cross-functional leadership

Requirements

• 8+ years of experience as a chief of staff, program manager, or operations manager in a large or rapidly growing company
• Experience managing team collaboration and communication tools such as Teams, Mural, Slack, Confluence, Azure Dev Ops, or similar
• Demonstrated ability to balance strategic and pragmatic needs to drive clarity and progress
• Excellent organizational and leadership skills
• Excellent communication and interpersonal skills, including with an executive audience
• Excellent problem-solving and conflict resolution skills
• Solid understanding of reporting and budgeting procedures
• Bachelor's degree in business or equivalent