Business Operations Manager

CBRE - Charlotte, NC

Full-time - Mid Level

Charlotte, NC

Real Estate

About the position

As a Business Operations Manager at CBRE, you will oversee a team and manage processes related to high-profile domestic Office and Retail portfolios. This role involves executing SAP shopping cart and Purchase Order requests, partnering with client teams, and ensuring compliance with company policies and guidelines. You will also be responsible for staff training, performance evaluations, and implementing best practices across the organization.

Responsibilities

• Manage team and process executing SAP shopping cart/Purchase Order requests.
• Partner with Client Buyer Team on cancellation requests or escalations.
• Assist with Purchase Orders and Invoice audits related to this program.
• Provide recurring PO reporting.
• Lead testing of applications to understand process and coordinate feedback.
• Assist with ID process improvements; partner with lead.
• Provide formal supervision to employees.
• Monitor the training and development of staff.
• Conduct performance evaluations and coaching.
• Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities.
• Establish work schedules, assign tasks, and cross-train staff.
• Set and track staff and department deadlines.
• Mentor and coach as needed.
• Ensure compliance with company policy, business and professional licensing, real estate law, and state and federal guidelines.
• Maintain data integrity across systems used by the team.
• Partner with regional teams and departments to identify and implement organizational best practices.
• Assist with the development of training programs, business processes, and system training programs.
• Facilitate the communication of policies, procedures, and initiatives to create consistency across the region.
• Lead by example and model behaviors that are consistent with CBRE RISE values.
• Influence parties of shared interests to reach an agreement.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues.

Requirements

• Bachelor's Degree preferred with 3-5 years of relevant experience.
• Experience with SAP and ServiceNow preferred.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated, and difficult information.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• In-depth knowledge of Microsoft Office products, including Word, Excel, and Outlook.
• Extensive organizational skills with a strong inquisitive mindset.

Benefits

• 401(k)
• Career growth opportunities
• Comprehensive benefits package