Business Operations Project Manager

FIS - Jacksonville, FL

Full-time

Jacksonville, FL

Professional, Scientific, and Technical Services

About the position

At FIS, we are seeking a Business Operations Project Manager who is curious, motivated, and forward-thinking. This role is integral to our fast-growing team that provides essential business services to a matrixed organization. The successful candidate will embrace ambiguity and provide structure to our operations. The primary focus will be on business oversight and management for complex or sensitive inter-team projects, process improvements, cross-team issue escalation resolution, communications, operational reporting, and compliance management. The Business Operations Project Manager will be responsible for planning and coordinating all aspects of non-technical projects from initiation through delivery. This includes managing project initiation activities, ensuring that internal project requirements align with operational standards, and developing project plans, scope, activities, schedules, budgets, and deliverables. The role requires identifying needed resources for projects, defining and assigning major project roles, and coordinating activities among project team members and other internal departments. Additionally, the Project Manager will manage project risks, issues, and activity progress to ensure that project goals are achieved. This includes serving as a liaison between internal organizations and client/vendor organizations, delivering presentations to business groups, and conducting project closure activities. The role may also involve overseeing employees assigned to specific projects and identifying areas for improvement in project management coordination. Some travel may be required, and other related duties may be assigned as needed.

Responsibilities

• Plans and coordinates all aspects of non-technical projects from initiation through delivery.
• Manages project initiation activities including identifying contractual obligations, client or business needs and goals, existing situation and necessary contacts.
• Ensures requirements for internal projects align to operational standards and develops alternate requirements or documents exceptions as appropriate.
• Develops, defines and executes project plans, project scope, activities, schedules, budgets and deliverables.
• Identifies needed resources for projects, defines and assigns major project roles.
• Coordinates activities and tasks among project team members, other internal departments and client or vendor/subcontractor organizations as needed to meet project goals and ensure project completion is on schedule, within budget constraints, and of the appropriate quality standards for the project scope.
• Assigns and monitors work of project team, providing analytical support and direction.
• Manages project risks, issues/problems and activity progress to ensure project goals, e.g., deadline, scope and quality are achieved.
• May manage the integration of vendor/subcontractor tasks and track and review vendor/subcontractor deliverables, if appropriate for the project.
• Serves as liaison between internal organizations as well as in client and vendor/subcontractor organizations to ensure all project targets and requirements are met.
• Delivers informational and decision-seeking presentations to business groups in FIS and/or in client organizations.
• Conducts project closure activities to formalize and communicate the project acceptance, handover documentation and ongoing activities to accountable teams and complete a post-implementation review to identify areas of improvement.
• May directly oversee employees assigned to manage specific project that have a distinct beginning and end.
• Identifies project management coordination gaps or areas for improvement and recommends and implements solutions.

Requirements

• Extensive knowledge of project management standards, processes, procedures and guidelines.
• Knowledge of the industry project management best practices, i.e., Project Management Body of Knowledge (PMBOK).
• Knowledge of standards relevant to the financial services industry, e.g., ISO, Six Sigma.
• Knowledge of financial services industry.
• Advanced skill in the use of project management software to manage projects, e.g., MS Project and auxiliary tools.
• Demonstrated skill in managing project budgets and timelines.
• Skill in the use of negotiation techniques to reach agreement when there are widely-differing viewpoints.
• Excellent analysis, problem-solving, team, conflict management and time management skills.
• Excellent verbal and written communication skills.
• Ability to interact effectively with executive level clients.
• Ability to set clear expectations, manage team performance and build high morale among team members.
• Ability to maintain confidentiality and carry out assignments that are sensitive in nature.

Benefits

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits