Business Operations Specialist II

Blue Peak - Rapid City, SD

Full-time - Entry Level

Rapid City, SD

About the position

The Business Operations Specialist II at Bluepeak plays a crucial role in overseeing and managing commercial sales accounts. This position involves a variety of responsibilities including scheduling, order entry, installations, and ensuring the completion of projects. The specialist will be integral in building and delivering fiber-rich internet connections to customers, enhancing the quality of service provided to the community. In this role, you will be responsible for contacting commercial customers to arrange installation dates and times for their services. You will verify the services ordered and the necessary equipment, ensuring that customers are informed about what is needed on their end before the installation. Coordination with the Installation and Networking teams is essential to align equipment and technicians for the estimated installation dates requested by customers. Additionally, you will organize project details and provide updates to all stakeholders involved. This includes completing phone ports, editing phone accounts, setting up customer accounts, creating service products, and assigning numbers. Following up with customers post-installation to ensure everything is functioning correctly is also a key responsibility. You will assist colleagues with order inquiries and follow up on any missing information from orders or FOC rejections. Maintaining accurate records and staying current with departmental policies is vital, as is developing and tracking the status of various projects. Other related duties may be assigned as necessary.

Responsibilities

• Contact commercial customers to arrange installation dates and times for their services.
• Verify services ordered and equipment needed, informing customers of requirements before installation.
• Coordinate with Installation and Networking teams for equipment and technician scheduling.
• Organize project details and provide updates to stakeholders.
• Complete phone ports and edit phone accounts as needed.
• Set up customer accounts, create service products, and assign numbers.
• Determine installation dates and verify with customers.
• Follow up with customers post-installation to ensure service functionality.
• Assist colleagues with order-related questions.
• Follow up on missing or needed information from orders or FOC rejections.
• Maintain accurate record keeping for the department.
• Develop, maintain, and accurately track the status of projects.
• Perform other related duties as assigned.

Requirements

• High School diploma or GED and 1-3 years of administrative or clerical experience or an equivalent combination of education and experience.
• Advanced customer service and time management skills.
• Excellent verbal, written, and presentation skills.
• Strong organizational and interpersonal skills.
• Ability to maintain professionalism in challenging situations.
• Proficiency in MS Office Suite: Outlook, PowerPoint, Word, Excel, OneNote.
• Ability to pass a background and drug test prior to employment.

Benefits

• Competitive Compensation + Annual Bonus Eligibility
• Comprehensive Benefits Package, Including Medical, Dental, Vision, Life, and 401(k)
• Generous Vacation and Paid Sick Time + Paid Holidays and Personal Days
• Professional Development with an Emphasis on Internal Promotion
• Employee Discounts on Bluepeak Services, Including Internet
• Progressive and inclusive work culture with flexibility and support.