Blue Peak - Rapid City, SD
posted 2 months ago
The Business Operations Specialist II at Bluepeak plays a crucial role in overseeing and managing commercial sales accounts. This position involves a variety of responsibilities including scheduling, order entry, installations, and ensuring the completion of projects. The specialist will be integral in building and delivering fiber-rich internet connections to customers, enhancing the quality of service provided to the community. In this role, you will be responsible for contacting commercial customers to arrange installation dates and times for their services. You will verify the services ordered and the necessary equipment, ensuring that customers are informed about what is needed on their end before the installation. Coordination with the Installation and Networking teams is essential to align equipment and technicians for the estimated installation dates requested by customers. Additionally, you will organize project details and provide updates to all stakeholders involved. This includes completing phone ports, editing phone accounts, setting up customer accounts, creating service products, and assigning numbers. Following up with customers post-installation to ensure everything is functioning correctly is also a key responsibility. You will assist colleagues with order inquiries and follow up on any missing information from orders or FOC rejections. Maintaining accurate records and staying current with departmental policies is vital, as is developing and tracking the status of various projects. Other related duties may be assigned as necessary.