Advisory Board - Los Angeles, CA
posted 2 months ago
The Business Operations Specialist position at Optum is a pivotal role that serves as a coordinator for Revenue Service processes, requiring a blend of technical and business acumen. This position is designed to enhance health outcomes by leveraging technology and data to connect individuals with necessary care, pharmacy benefits, and resources. The specialist will utilize data manipulation tools such as Excel and SQL, alongside a solid understanding of billing processes, to research and resolve issues that impact the business. The goal is to propose solutions that improve the bottom line and reduce bad debt, thereby contributing to the overall efficiency of operations. In this role, the Business Operations Specialist will be responsible for streamlining processes, utilizing their insights and skills to enhance operational efficiency. Attention to detail and a thorough approach to quality control are essential, as the specialist will help maintain and monitor processes to prevent issues. The position also involves applying knowledge and skills to complex activities, demonstrating a depth of understanding in their area, and often acting as a technical resource to others. The specialist will anticipate customer needs, proactively identify solutions, and solve complex problems independently. The role requires effective planning, prioritization, organization, and completion of work to meet established objectives. Additionally, the specialist will act as a facilitator to resolve conflicts within the team and will be recognized for their performance in an environment that challenges them while providing clear direction for success and opportunities for career development.