Business Ops Analyst, Pre-Owned Business & Trade-in

$66,800 - $142,800/Yr

Amazon - New York, NY

Full-time

New York, NY

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Business Ops Analyst role focuses on supporting the growth of Amazon's Pre-Owned Business and Trade-in through data analysis and operational excellence. The position involves collaborating with various teams to drive improvements, manage projects, and enhance reporting tools to provide actionable insights. The analyst will act as a trusted advisor, advocate for customer needs, and utilize advanced technologies to prototype and deploy innovative solutions.

Responsibilities

• Act as a trusted operations expert to different functions within Pre-Owned, solving problems and advising on operational activities.
• Drive incubation and growth for innovative customer operations needs in pre-owned.
• Focus on prioritization, project management, and act as a subject matter expert in operations excellence.
• Improve reporting tools, methods, and processes to increase actionable data availability.
• Support the administration and execution of team targets, including business goal segmentation and measurement of goal attainment.
• Facilitate Monthly and Quarterly Business Reviews and other reporting activities.
• Work directly with data models and technical tools to analyze data sets.
• Advocate for customers to internal stakeholders and collaborate with various teams including sales, marketing, and compliance.
• Drive towards simple, scalable solutions for complex problems.
• Operate strategically and tactically, prioritizing effectively in a fast-changing environment.

Requirements

• 3+ years of program or project management experience.
• 3+ years of experience defining and implementing process improvement initiatives using data and metrics.
• Advanced knowledge of Excel (Pivot Tables, VLookUps) and SQL.
• Experience using data and metrics to drive improvements.
• Experience working cross-functionally with tech and non-tech teams.

Nice-to-haves

• 3+ years of experience driving end-to-end delivery and communicating results to senior leadership.
• 3+ years of experience driving process improvements.
• Experience in stakeholder management with multiple stakeholders at various organizational levels.
• Experience building processes, project management, and schedules.

Benefits

• Comprehensive medical, financial, and other benefits packages.
• Equity and sign-on payments may be included as part of total compensation.