Business Partner Operations Manager

$60,000 - $66,000/Yr

Unclassified - Phoenix, AZ

Full-time - Mid Level

Phoenix, AZ

About the position

The Business Partner Operations Manager at Hudson is a pivotal role responsible for overseeing the daily operations of retail stores located in an airport, specifically those managed under the ACDBE joint venture. This position requires a strong leader who can effectively manage store inventory, staff, and financial performance while ensuring compliance with company policies and delivering exceptional customer service. The role involves close collaboration with the General Manager of Hudson Group retail locations and serves as a liaison between the joint venture partners and airport management. The Business Partner Operations Manager will be expected to work a full-time schedule at the Phoenix Sky Harbor International Airport, contributing to the overall success of the retail operations in a dynamic environment. In this role, you will manage store inventory to ensure that stock levels are appropriate, process product returns, and control payroll and expenses by maximizing staff productivity. You will utilize monthly financial reports and stock ledgers to monitor expenses, improve profit margins, and maintain inventory control. Protecting company assets is crucial, and you will enforce policies and procedures among staff and suppliers. Additionally, you will ensure that customers receive excellent service from knowledgeable associates, work closely with the merchandising department to implement initiatives, and participate in the hiring and training of staff. The Business Partner Operations Manager may also oversee multiple stores under the General Manager's direction, making this a multifaceted and rewarding position.

Responsibilities

• Manages store inventory, ensuring stock is maintained at appropriate levels
• Pulls and processes product returns (identify appropriate titles)
• Controls payroll and expense through maximizing staff productivity, properly and efficiently allocating labor, and by monitoring monthly store expenditures against budget
• Understands and uses monthly financial reports and stock ledgers to monitor and control expenses, improve profit margins, and control inventory levels
• Protects company assets by ensuring that all policies and procedures are consistently enforced and adhered to by staff and suppliers
• Ensures that consistent excellent customer service is delivered by knowledgeable and professionally trained associates
• Works closely with merchandising department and regional merchandise manager in implementing corporate and local merchandising initiatives
• Processes product into the inventory management system to ensure system accuracy
• Merchandises store to focus on key titles and maximize sales potential - execute basic tenets of store merchandising policy (including promotional compliance)
• Participates in staff hiring process, conducting interviews and identifying potential booksellers
• Trains staff to ensure that they can perform all required tasks
• Supervises staff to ensure all duties are performed, delegates task and follows up to insure proper and timely completion

Requirements

• 3-5 years of retail store management experience
• Multi-store management experience required for multi-store location
• Strong leadership qualities and organizational skills
• Good analytical business thought processes and problem-solving skills
• Able to coordinate multiple tasks and projects
• Excellent time management skills and attention to detail
• Effective interpersonal skills when dealing with customers, subordinates, peers, landlords, suppliers, and superiors
• Flexibility to work periodic long and/or irregular hours, weekends, and holidays
• Fluent computer skills in Microsoft Office, Word and Excel

Benefits

• Competitive Salary of: $60,000 to $66,000 annually
• Daily Pay- Get your money as you earn it
• Hudson PerkSpot Discount
• 20% Hudson Employee Discount
• 50% Hudson Food and Beverage Discount
• PTO
• Personal and Parental Leave Programs
• Company Paid Life Insurance
• Employee Recognition Programs
• Advancement and Growth Opportunities