Business Process Analyst, AppleCare BPR

Apple - Austin, TX

Full-time - Mid Level

Austin, TX

Computer and Electronic Product Manufacturing

About the position

As a BPR Business Process Analyst at Apple, you will play a crucial role in strategizing with leaders and cross-functional experts to identify and implement process improvements within the AppleCare organization. This position focuses on analyzing and optimizing processes to enhance customer and employee experiences, driving process transformations, and ensuring successful adoption of new tools and methodologies.

Responsibilities

• Uncover, analyze, and prioritize process- and technology-related opportunities for improvement.
• Map current and future processes based on interviews with subject matter experts and partners.
• Recommend solutions for improvement.
• Broker consensus among stakeholders to adopt proposed changes.
• Mobilize and lead process improvement projects, including managing teams, schedules, milestones, deliverables, and change impacts.
• Define and measure success for process improvements.

Requirements

• Bachelor's degree or 3 years of work experience leading successful projects to improve complex, cross-functional processes.
• Proficiency using process improvement methodologies, techniques, and tools.
• Experience evaluating and improving the effectiveness of technical systems and tools that are (or could be) used in a process.

Nice-to-haves

• Service, warranty contract, and/or supply chain experience.
• Six Sigma Green Belt certification, or equivalent.
• Project management and/or change management experience.
• Clear and concise communication skills, both written and spoken.
• Interview skills: preparing questions, listening, note-taking, following up on key responses, digging deeper, extracting meaning.
• Ability to cut through chaos and navigate ambiguity to clarify objectives and execution plans.
• Willingness to 'Think Different' and generate creative solutions.

Benefits

• Health insurance coverage
• Dental insurance coverage
• 401k retirement savings plan
• Paid holidays
• Flexible scheduling
• Professional development opportunities