Business Process Analyst - II

$72,800 - $83,200/Yr

The Judge Group - New York, NY

Full-time

Remote - New York, NY

Administrative and Support Services

About the position

The position is responsible for reporting and analysis for the Indirect channel, providing business intelligence to evaluate complex issues and support informed decision-making. The role involves partnering with internal clients to design research plans, generate insights, and propel business growth through strategic analysis and improvement.

Responsibilities

• Evaluate business trends and assess monthly and quarterly business performance.
• Advise on risk and opportunity considerations for managing costs and growing revenue and profitability.
• Prepare monthly analysis of business trends, financial results, and Key Performance Indicators for management reviews.
• Create performance reports, including business insights, ad-hoc analysis, and recommendations for executive management.
• Work with operations, finance, marketing, and sales departments to determine KPIs.
• Produce routine operational and management reports for assigned areas.
• Conduct sales and revenue analysis, including performance patterns and churn.
• Create financial analysis for new business cases, including forecasting.
• Perform data analytics on new program launches and present insights to finance, sales, marketing, and sales operations.
• Engage and communicate with stakeholders clearly and concisely.

Requirements

• Bachelor's degree or four or more years of work experience.
• Six or more years of relevant work experience in business analysis.
• High proficiency with Teradata, Excel, and Access.
• At least 3+ years of SQL experience, preferably with advanced hands-on PL/SQL knowledge.
• Ability to perform transformations on large data sets from multiple platforms.
• Ability to work autonomously with little guidance.

Nice-to-haves

• Experience presenting complex ideas and insights to various audiences.
• Experience with multiple RDBMs such as Oracle, MS SQL, Teradata.
• At least 5+ years of experience in telecommunications or telephony with a focus on B2B or business enterprise customer management.
• Knowledge of Company Data warehouse, sales, and revenue reporting systems.
• Proficient in gap analysis and implementation.
• Automation experience (KNIME, etc.).
• Knowledge in workflow management tools.