Business Process Analyst Lead

$101,231 - $172,355/Yr

Royal Bank of Canada - Oklahoma City, OK

Full-time - Mid Level

Oklahoma City, OK

5,001-10,000 employees

Credit Intermediation and Related Activities

About the position

The Business Process Analyst Lead will be part of the Business Process & Controls Improvement team within the 1LOD Risk Workstream at City National Bank. This role focuses on evaluating and enhancing business processes, systems, and controls to meet quality, scalability, and risk management goals. The analyst will collaborate with various stakeholders to deliver high-quality solutions and support the introduction of enhanced risk processes across the organization.

Responsibilities

• Leverage data to identify current and emerging risks and design suitable fraud control augmentations.
• Work with business, product, or channel owners to ensure awareness of fraud risks and influence adoption of fraud controls.
• Support new or existing product/channel fraud risk assessments to identify vulnerabilities and mitigate risks.
• Develop, disseminate, and present fraud metrics to understand risk and the efficacy of implemented solutions.
• Gather input from stakeholders through interviews, workshops, and analysis to produce essential requirements and troubleshoot issues.
• Analyze and measure the effectiveness of existing business processes and develop quantifiable improvements.
• Collaborate across business functions to challenge current processes and develop innovative future state processes.
• Lead training plan development and user documentation to ensure sustainability of enhanced processes and controls.
• Assist with remediating process and control gaps and issues, analyzing potential enhancements.
• Collaborate with the Process Documentation team to document processes and controls comprehensively.
• Communicate project status and milestone completion to Manager and key stakeholders.
• Assist with defining change management/user adoption strategy and metrics.
• Support development and continuous improvement of tools, templates, and best practices for process improvement activities.
• Foster an inclusive work environment and help elevate peers.

Requirements

• Bachelor's Degree or equivalent.
• Minimum of 8 years of experience in financial services with a good understanding of banking principles, project management, and business control work.
• Minimum of 2 years in operations, risk management, quality assurance, compliance, or internal control/audit capacity.
• Strong analytical and complex problem-solving skills.
• Strong interpersonal, verbal, and written communication skills.
• Advanced expertise in Microsoft Office Suite, including PowerPoint and Excel; preferably also Microsoft Visio.
• Excellent time management, organizational, and prioritization skills.

Nice-to-haves

• Preferred Certifications: CPA - Certified Public Accountant, CIA - Certified Internal Auditor, CISA - Certified Information Systems Auditor.

Benefits

• Competitive salary with eligibility for bonuses and commissions.
• Comprehensive benefits package including health insurance, retirement plans, and paid time off.