Business Process Analyst

$58,656 - $101,546/Yr

University of Pittsburgh Medical Center - Pittsburgh, PA

Full-time - Mid Level

Pittsburgh, PA

Hospitals

About the position

The Business Process Analyst role at UPMC Children's Hospital of Pittsburgh focuses on enhancing efficiency, quality, and patient outcomes in ambulatory care operations. The position involves collaborating with cross-functional teams to identify and implement strategies that streamline workflows and improve the patient experience using data-driven methodologies and Lean principles.

Responsibilities

• Conduct assessments of ambulatory operations to identify opportunities for process optimization.
• Collaborate with clinical and administrative teams to design and implement process improvements.
• Utilize Lean, Six Sigma, and other methodologies to develop solutions that improve efficiency and patient care.
• Track performance metrics, analyze data, and report on project outcomes.
• Facilitate training sessions and workshops to drive continuous improvement across ambulatory operations.

Requirements

• Bachelor's degree in Business, Mathematics, Statistics, Health Care, Management or related field with two years of data analysis and/or systems configuration experience required OR a Master's degree in related field with one year of data analysis and/or systems configuration experience required.
• Strong knowledge of Cognos, Crystal Reports, Excel, and other statistical software packages preferred.
• Experience with recruitment and/or business process systems (IBM Business Process Manager, applicant tracking systems, candidate relationship management tools) preferred.
• Basic understanding of programming languages (HTML, CSS, Java script, SQL) required.
• Advanced mathematical skills required.
• Ability to re-engineer processes to positively impact productivity in terms of timeliness and accuracy required.
• Ability to analyze financial and clinical results and to comprehend forecasting models required.
• Well-informed and conversant with general business, economic, and clinical matters required.

Nice-to-haves

• Strong knowledge of Cognos, Crystal Reports, Excel, and other statistical software packages preferred.
• Experience with recruitment and/or business process systems (IBM Business Process Manager, applicant tracking systems, candidate relationship management tools) preferred.