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DivIHN Integration - Chicago, IL
posted 2 months ago
Full-time - Entry Level
Chicago, IL
Professional, Scientific, and Technical Services
About the position
The Business Process Analyst role at DivIHN involves analyzing complex data to provide insights that drive business decisions. The position focuses on improving internal processes and ensuring efficiency and effectiveness in design and analysis. The analyst will support reporting, metrics, and analytics while leading projects and process improvements, serving as a subject matter expert, and collaborating with cross-functional teams.
Responsibilities
- Perform analysis on large amounts of complex data to provide the business with fact-based insights
- Offer internal process and user/customer perspective of simplicity, efficiency, and effectiveness into design and analysis
- Support departmental reporting, metrics, budgets, dashboards, and analytics
- Make recommendations and present alternatives to address business needs or resolve impediments
- System configuration and administration
- Develop functional, process, and system documentation
- Monitor system and process performance and escalate issues as appropriate
- Influence, gather, define and document complex business requirements and processes
- Develop test plan / test cases and coordinate user acceptance testing
- Lead projects or process improvements
- Serve as subject matter expert on systems, process, and user/customer impact
- Prepare business cases and cost/benefit analysis
- Work with cross-functional teams and contacts to ensure efficient process flow across organizational lines
- Anticipate, interpret, and translate overall business/industry trends into proactive/actionable solutions
Requirements
- At least 2 or 3 years relevant experience
- Strong analysis, decision making and problem solving skills
- Excellent interpersonal and communication skills (both written and verbal)
- Ability to work as part of a team and interact effectively with others
- Excellent organizational skills with the ability to balance multiple tasks under time constraints
- Experience working with project management methodology preferred
- Proficient in standard office software (MS Excel, Visio, Word)
- Bachelor's Degree in Business Administration or Computer Science
