Business Process Analyst

Trustmark National Bank - Providence, RI

Full-time - Mid Level

Remote - Providence, RI

Credit Intermediation and Related Activities

About the position

The Business Process Analyst at Trustmark plays a crucial role in assessing and improving business processes related to voluntary benefits products. This position involves facilitating the design of future state processes, executing continuous improvement activities, and ensuring effective metrics collection to drive quality, cost, and delivery improvements. The analyst will work collaboratively across departments to implement process changes and foster a process-centric culture within the organization.

Responsibilities

• Assess current state business processes and facilitate design of future state processes across the lifecycle of voluntary benefits products.
• Develop and manage work plans for small, mid-size, and complex/transformational projects.
• Define baseline and target metrics, and design metrics collection methods for collecting actuals.
• Partner with Finance to translate Quality, Cost, and Delivery improvements into financial metrics.
• Document current state and future state processes to reduce waste.
• Create plans to implement and sustain process changes identified.
• Identify and develop appropriate metrics to ensure effective baseline of costs and benefits.
• Track benefits realization through metrics, data collection, analysis, and reporting.
• Train and coach associates in process improvement approaches and techniques.
• Act as a change agent to establish a strong process-centric culture and increase process maturity.
• Influence and execute the division's business process strategy.

Requirements

• Minimum 4 years of experience in process design and continuous improvement activities.
• Experience analyzing and interpreting data for business decision making.
• Knowledge in the development and management of business metrics.
• Awareness of change management principles and techniques.
• Knowledge in project management and associated deliverables.
• Strong interpersonal and team skills to work cross-functionally.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office products and Visio.
• Facilitation and group leadership skills.

Nice-to-haves

• Consulting experience
• Design thinking skills
• Change management skillset (e.g., Prosci, Managed Change)
• Lean/Six Sigma certifications, Green Belt or above

Benefits

• Health, dental, and vision insurance
• Life insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 401(k) plan
• Employee Assistance Program
• Back-up Care for Children, Adults, and Elders
• Health and wellness initiatives
• Wellness program to reduce insurance premiums