Business Process Consultant Senior - Overdraft & Fee Income

USAA • San Antonio, TX

290d • $103,450 - $197,730

About The Position

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are currently seeking a talented Deposits Overdraft & Fee Income - Business Process Consultant Senior. This person will be responsible for leading and delivering the Overdraft strategy, facilitating risk management/mitigation activities across the Standard Overdraft & Overdraft Protection products. Successful candidates will have an analytic, risk-based mindset and leverage prior experience managing efficient and effective processes with deep knowledge of the regulatory environment and risk management practices. As a dedicated Bank Business Process Consultant Senior, you will apply advanced knowledge of bank processes and products and acts as a trusted advisor by providing consultation services to internal clients in areas of strategic sourcing, alternatives and solutions, supplier management, affiliate agreement adherence, third party risk management, and bank operations. Collects and consolidates demand and identifies opportunities, within the Bank. Executes and oversees the development of business process related solutions for internal clients and members. Evaluates processes/ resources and develops effective solutions/ improvements/ enhancements to drive the efficient operation of the Bank.

Requirements

• Bachelor's degree; OR 4 years of related experience may be substituted in lieu of degree.
• 6 years of experience in business process consulting, process design and/or program/project management experience.
• Advanced knowledge of bank products and processes.
• Experience in implementing and sustaining change/improvements.
• Experience in applying quality management, process improvement, and leveraging process improvement tools and methodologies.
• Experience applying retail bank subject matter expertise to simplify the customer experience, standardize process execution, and automate where possible.
• Expert experience/ knowledge of Risk Management frameworks and Banking Regulatory requirements.
• Demonstrated experience with process improvement, workflow, benchmarking and/or evaluation of business processes.

Nice To Haves

• Experience with Deposits, transaction processing and/or Overdraft, including knowledge of relevant Regs that apply to Overdraft.
• Experience with Risk & Control Self-Assessments (RCSA) in a medium to large sized regional or national financial services institution.
• Experience with Control creation in a medium to large sized regional or national financial services institution.
• Experience and understanding of Core Banking transaction processing and exceptions.
• Understanding of risk management principles and processes including process risk assessment, controls, issue management, building or modifying governance and oversight processes, performance reporting, and linkage to key risk indicators and risk statements.
• Demonstrated experience managing multiple stakeholders, accountability for deliverables, and high-quality execution of work.

Responsibilities

• Engages with key stakeholders to implement sustainable strategic solutions.
• Develops business process enhancements for the Bank that aligns business deliverables, bank strategy and risk management framework.
• Leads planning and execution efforts and coordinates activities for highly complex projects.
• Applies a holistic understanding of risk and regulatory compliance to manage risks by using established methodologies and exercising control plans to ensure alignment with bank specific goals and process requirements.
• Provides consultation to influence and ensure process is designed to address risk across all activities.
• Reviews and develops communication and change management plans for customers and internal stakeholders to drive awareness on current processes and/or changes.
• Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies.
• Utilizes data and analytics to deliver insight into customer and business process performance, identifying opportunities to influence customer and business process activities and inform key stakeholders.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Benefits

• Comprehensive medical, dental and vision plans
• 401(k)
• Pension
• Life insurance
• Parental benefits
• Adoption assistance
• Paid time off program with paid holidays plus 16 paid volunteer hours
• Various wellness programs
• Career path planning and continuing education

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree