Business Process Consultant Senior

$37 - $47/Yr

City of Austin, TX - Austin, TX

Full-time - Mid Level

Austin, TX

Justice, Public Order, and Safety Activities

About the position

The Austin Fire Department is preparing an application for accreditation with the Center for Public Safety Excellence and Commission on Fire Accreditation International (CPSE / CFAI). The Business Process Consultant Sr position assists the Division Chief over Accreditation with planning, coordinating and writing accreditation documents. This position also acts as the subject matter expert on the accreditation process and subsequent maintenance of accreditation status, including ongoing adherence to requirements and proposed changes or amendments. This position will also be tasked with drafting a Community Risk Assessment (CRA) as well as related planning and research activities. The position will be supervised by the Manager over Research & Data Analytics.

Responsibilities

• Leads multiple, cross-functional, large projects, initiatives and teams.
• Reviews, coaches and evaluates the work of Business Process Consultants and Technical staff.
• Advises Executive Management team in defining and identifying key measures and performance targets.
• Facilitates the development of stakeholder analysis and communication plans for process improvement teams.
• Makes recommendations to project teams and recommend organizational change utilizing appropriate talent.
• Identifies, collects, and researches to complete data analysis.
• Plans needs and forecasts resources for specific tasks and makes specific assignments to Business Process Consultants and/or staff.
• Accountable for achievement of goals of the division.
• Identifies talent to fulfill support roles, establishes relationships quickly and gather needed resources to ensure successful processes.
• Develops solutions to critical business issues and presents alternatives to executive management.
• Communicates project status to sponsors, stakeholders, and the rest of the department.
• Responsible for creating/revising models and methodologies which support consulting services.
• Develops project work plans and performs project management.

Requirements

• Graduation with a Bachelor's degree from an accredited college or university.
• Five (5) years of experience related to the job.
• Graduate level education may substitute for experience up to two (2) years.

Nice-to-haves

• Experience administering programs and writing reports that summarize program activity/results.
• Experience facilitating groups and developing strategic plans.
• Experience training employees.
• Experience using performance measures to explain program outcomes.
• Experience conducting a Community Risk Assessment.
• Knowledge of fire service practice, policy and principles.
• Strong organizational skills.
• Strong oral and written communication skills.
• Demonstrated ability to coordinate civil service personnel to be in compliance with externally driven professional standards.
• Ability to travel to more than one work location.

Benefits

• Health insurance
• Paid holidays
• Flexible scheduling