Business Process Engineer

About the position

Berkshire Hathaway GUARD Insurance Companies is seeking a Business Process Engineer to guide the next stage of growth. This position is pivotal in driving process optimization and transformation within the organization. The Business Process Engineer will analyze existing processes, identify opportunities for improvement, and implement solutions to enhance efficiency, productivity, and customer/client satisfaction. The ideal candidate will have a strong background in business process management within the P&C insurance industry, with a keen eye for detail and a passion for driving continuous improvement.

Responsibilities

• Conduct comprehensive analyses of existing P&C insurance processes, identifying inefficiencies and improvement opportunities across policy administration, claims, and underwriting functions.
• Assist in the design and propose improved processes that align with P&C insurance best practices and organizational goals.
• Collaborate with cross-functional teams to implement new or improved P&C insurance processes, ensuring smooth transitions.
• Establish and monitor key performance indicators (KPIs) for P&C insurance processes to track improvements and identify areas needing attention.
• Support change management initiatives by developing training materials and assisting in stakeholder communication.
• Manage small to medium-sized process improvement projects within the P&C insurance context.
• Design and deliver training programs for P&C insurance processes, ensuring that employees across different departments understand new or improved workflows.

Requirements

• 3-5 years of experience in business process management, specifically within the property and casualty insurance industry.
• Deep understanding of P&C insurance value chain.
• Proficiency in documenting P&C insurance processes, including creating detailed process flows, standard operating procedures, and training materials with meticulous attention to detail.
• Experience with business process management tools and software.
• Strong project management skills.
• Excellent analytical and problem-solving abilities.
• Effective communication and stakeholder management skills.
• Knowledge of process improvement methodologies such as Lean, Six Sigma, or DMAIC.

Benefits

• Competitive compensation
• Healthcare benefits package that begins on first day of employment
• 401K retirement plan with company match and profit sharing
• Generous paid vacation and sick time
• Hybrid work schedule (three days in the office, two days from home)
• Work/life balance schedule - no nights or weekends/closed for all major holidays
• Longevity awards (every 5 years of employment receive a generous monetary award to be used toward a vacation)
• Tuition reimbursement after six months of employment
• Numerous opportunities for continued training and career advancement
• And much more!