TD Bank - Lexington, SC
posted 2 months ago
The Business Process Manager II - PDO Change Delivery Execution at TD Bank plays a crucial role in representing Payment and Deposit Operations (PDO) on various project change deliveries across Consumer, Commercial, and Distribution verticals. This position is responsible for leading and executing PDO line of business owned projects, ensuring that all initiatives, process enhancements, and improvements are effectively managed and delivered. The manager will act as a liaison for vendor management engagement and activities, handling first-level project escalations and troubleshooting as necessary. In this role, the manager will represent PDO in various high-level meetings, including update calls, Executive Steering Committee, and Delivery Review Board meetings. They will track project updates in SSG&C risk logs and work closely with other Change Delivery teams to ensure that all governance, processes, procedures, and workflows are current and effective for ongoing projects. As a subject matter expert, the manager will engage in compliance and regulatory sponsored projects, ensuring that all initiatives align with the organization's strategic goals and customer expectations. The position requires the documentation of all processes and controls, defining and supporting process improvement initiatives across multifunctional areas. The manager will leverage partnerships with IT, Ops Innovation and Excellence, and Risk Management to drive improvements and challenge existing processes, making recommendations for necessary changes. They will also identify potential risks in processes and recommend controls to mitigate these risks, ensuring a seamless experience for customers. Additionally, the manager will be responsible for managing a team of direct reports, providing ongoing coaching and feedback to support their development. They will prioritize and manage their workload, ensuring quality results are delivered within predetermined timelines. This role is pivotal in representing the business and coordinating with external service providers and other areas within the bank on high-risk, major projects, and operational processes.