Business Process Manager II (US) - Commercial Lending Operations & Servicing (CLOS)

$86,840 - $139,360/Yr

TD Bank

Full-time - Mid Level

5,001-10,000 employees

Credit Intermediation and Related Activities

About the position

The Business Process Manager II role at TD is focused on supporting continuous improvement efforts within the Commercial Lending Operations and Servicing (CLOS) organization. This position is responsible for assessing operational challenges and enhancing processes to improve efficiency, reduce risks, and enhance both colleague and customer experiences. The role involves facilitating working sessions, developing action plans, and managing stakeholder communications to drive execution of improvement initiatives.

Responsibilities

• Lead efforts to assess operational challenges and improve processes across dimensions of scale & efficiency, risk reduction, and colleague & customer experience.
• Facilitate working sessions and develop action plans for process improvement.
• Complete change risk assessments and manage stakeholder communication within the CLOS organization and with value chain partners.
• Analyze current business processes to identify opportunities for improvement and increase operational efficiency.
• Serve as a subject matter expert for assigned units and support project activities.
• Document all processes and controls, ensuring alignment with organizational strategy.
• Identify points of process risks and make recommendations to control risk.
• Manage the technology change control process as needed.
• Work on and occasionally lead special projects as required.
• Prepare documentation, track, monitor, and report information using project management software.

Requirements

• Bachelor's degree
• 7+ years of bank operations experience
• Strong PC skills including Microsoft Suite software
• Aptitude and training in Lean, Six Sigma, and AOM with a goal of certification
• Skilled in research, analysis, problem solving, metrics, and reporting
• Ability to identify process gaps and weaknesses
• Strong interpersonal and influence skills
• Ability to prepare and present findings methodically
• Skilled in time management and driving tasks to completion
• Strong verbal and written communication skills
• Demonstrates leadership skills
• Ability to consult on complex projects.

Nice-to-haves

• Commercial Banking Operations experience
• Lean, Six Sigma certification (Green or Black)
• Facilitation skills
• Project or process certification, PMP

Benefits

• Base salary and variable compensation/incentive awards
• Health and well-being benefits
• Savings and retirement programs
• Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
• Banking benefits and discounts
• Career development opportunities
• Reward and recognition programs