Business Process Manager II (US) - Commercial Lending Operations & Servicing (CLOS)

$86,840 - $139,360/Yr

TD Bank - Mount Laurel Township, NJ

Full-time - Mid Level

Mount Laurel Township, NJ

5,001-10,000 employees

Credit Intermediation and Related Activities

About the position

The Business Process Manager II role at TD Bank focuses on supporting continuous improvement efforts within the Commercial Lending Operations and Servicing (CLOS) organization. This position is responsible for assessing operational challenges and enhancing processes to improve efficiency, reduce risks, and enhance both colleague and customer experiences. The role involves facilitating working sessions, developing action plans, and managing stakeholder communications to drive process improvements across the organization.

Responsibilities

• Lead efforts to assess operational challenges and improve processes across dimensions of scale & efficiency, risk reduction, and colleague & customer experience.
• Facilitate working sessions and develop action plans to drive execution of improvement efforts.
• Complete change risk assessments and manage stakeholder communication within the CLOS organization and with value chain partners.
• Analyze current business processes to identify opportunities for improvement and increase operational efficiency.
• Develop and maintain metrics/service level reporting and serve as a subject matter expert for assigned units.
• Facilitate the documentation of all processes and controls, ensuring alignment with organizational strategy.
• Identify points of process risks or potential failure and make recommendations to control risk.
• Manage the technology change control process as needed and work on special projects as required.
• Represent the business and coordinate with external service providers and other areas within the bank on high-risk projects.

Requirements

• Bachelor's degree in a relevant field.
• 7+ years of bank operations experience.
• Strong PC skills, including proficiency in Microsoft Suite software.
• Aptitude and training in Lean, Six Sigma, and AOM with a goal of certification.
• Skilled in research, analysis, problem-solving, metrics, and reporting.
• Ability to identify process gaps and weaknesses.
• Strong interpersonal and influence skills to enable change without direct control.
• Excellent verbal and written communication skills.
• Demonstrated leadership skills and ability to consult on complex projects.

Nice-to-haves

• Commercial Banking Operations experience.
• Lean, Six Sigma certification (Green or Black).
• Facilitation skills.
• Project or process certification, PMP.

Benefits

• Health insurance
• Paid time off
• Career development opportunities
• Banking benefits and discounts