Business Process Owner - Product & Sustainability

Burton Snowboards - Burlington, VT

Full-time - Mid Level

Burlington, VT

Miscellaneous Manufacturing

About the position

The Business Process Owner for Product & Sustainability at Burton will play a crucial role in enhancing product operations through effective IT solutions. This position involves collaborating with various stakeholders to optimize product lifecycle management, merchandise planning, and forecasting, with a strong focus on sustainability and compliance. The successful candidate will serve as a liaison between business and IT teams, ensuring that product management processes align with company goals and standards.

Responsibilities

• Understand the end-to-end product lifecycle management, ensuring product quality, testing, validation, sustainability, and compliance standards are met.
• Identify opportunities to streamline and enhance processes to drive efficiency and better business outcomes in product quality, sustainability, and compliance.
• Lead initiatives to improve product data management, including data standardization and reporting across merchandise planning and product lifecycle.
• Collaborate with cross-functional teams to ensure product management processes align with company goals.
• Manage and configure item numbers in Centric PLM and assist applications team in PLM configuration as needed.
• Work with stakeholders to understand business needs and translate them into detailed requirements.
• Conduct gap analysis and identify areas for process improvement across product operations.
• Develop and maintain documentation, including business requirements, process flows, and use cases.
• Build comprehensive business cases to justify projects, including cost-benefit analysis and ROI assessments.
• Support the development and presentation of ROI analyses to stakeholders to facilitate decision-making.
• Translate business requirements into technical specifications for development and implementation.
• Participate in the development, testing, and deployment of new systems and enhancements.
• Ensure solutions deliver requirements and are aligned with business goals.
• Take ownership of User Acceptance Testing (UAT) to ensure solutions meet business requirements and quality standards.
• Assist in the planning and execution of product IT projects in partnership with the IT Project Manager.
• Track project progress, manage risks, and communicate updates to stakeholders.
• Coordinate with cross-functional teams to ensure timely delivery of project milestones.
• Act as the key liaison between the business and IT teams to ensure alignment and effective communication.
• Facilitate workshops, meetings, and training sessions to gather input, share updates, and drive consensus around solutions.
• Provide ongoing support to end-users of PLM, forecasting, and planning systems, and address any issues or feedback.
• Drive change management efforts to facilitate the adoption of new supply chain systems and processes.
• Develop training materials and conduct training sessions for end users to ensure a smooth transition and effective utilization of new systems.

Requirements

• Bachelor's degree in Business Administration, Product Management, Information Technology, or a related field.
• 3+ years of experience in a business analyst or process owner role, preferably within product management, merchandising, or IT.
• Proven experience in business process analysis, requirements gathering, and solution implementation.
• Experience with PLM systems (e.g., Centric PLM) and merchandise planning/forecasting tools (e.g., Infor DMP).
• Strong understanding of product data governance and sustainability practices.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in data analysis tools (e.g., Excel, SQL) and familiarity with BI tools (e.g., Power BI, Tableau).
• Project management skills and experience with project management methodologies and tools (e.g., Agile, Scrum, Jira).

Nice-to-haves

• Relevant certifications (e.g., CBAP, CSCP, PMP) are a plus.