Business Process Owner Senior - Bank (ATO)

USAA • San Antonio, TX

299d • $93,770 - $179,240

About The Position

As a business process owner; you will plan and coordinate activities for complex Account Takeover (ATO) processes, create and evaluate requirements, perform testing for releases and implement business processes. Understand the process objectives, business rules, performance requirements, risks and controls, and upstream/downstream processes. Work with Fraud, Bank and Enterprise partners to influence change. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

Requirements

• Bachelor's degree; OR 4 years of related experience may be substituted in lieu of degree.
• 6 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization.
• Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies.
• Experience in implementing and sustaining change/improvements (change champion).
• Hands on experience with Process Mapping and Modeling and creating and validating process documentation.
• Experience in the application of process management standards and policies, and knowledge of applicable regulations and risk management practices.
• Demonstrated experience with Lean, Business Process Management, or similar methodology.
• Demonstrated experience with utilizing various systems to collect and analyze data.
• Knowledge of federal laws, rules, regulations, and applicable guidance to include: OCC Heightened Standards, BSA/AML, REG E, UDAAP/UDAP.

Nice To Haves

• 3+ years of Fraud and/or Disputes experience.
• Change management experience working in a cross-matrixed organization.
• Experience in creating and modernizing business processes and tools to drive efficiencies.
• Risk and controls experience.
• Experience owning/working compliance related issues end to end.
• US military experience through military service or a military spouse/domestic partner.

Responsibilities

• Develops and implements strategic customer specific business process program plans that align with enterprise strategy and influence appropriate roadmap(s).
• Applies expert knowledge of the business and leads the alignment and development of business deliverable processes and capabilities to materially change and improve business performance.
• Serves as functional expert bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution.
• Manages the performance of processes by developing control limits, monitoring key performance indicators and informing stakeholders of any deficiencies, improvements, operational risks issues, etc. and drives collaborative efforts to ensure process delivers against requirements.
• Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks as it pertains to owned processes.
• Develops communication plans for customers and internal stakeholders.
• Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies.
• Utilizes reporting, data, and analytics to measure process and project performance, deliver process operational efficiencies, and inform key stakeholders.
• Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts.
• Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives.
• Provides mentorship and guidance support for team and applicable business partners.
• Actively provides relevant business performance intel to progress the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Benefits

• Comprehensive medical, dental and vision plans
• 401(k)
• Pension
• Life insurance
• Parental benefits
• Adoption assistance
• Paid time off program with paid holidays plus 16 paid volunteer hours
• Various wellness programs
• Career path planning and continuing education assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree