Business Process Re-Engineering (BPR) Specialist

Unissant - Bethesda, MD

Full-time - Mid Level

Bethesda, MD

Professional, Scientific, and Technical Services

About the position

The Business Process Re-Engineering (BPR) Specialist at Unissant will support a federal health agency by enhancing administrative efficiencies through applied information technology. This role involves documenting business workflows, analyzing systems, and implementing strategies for process improvement, while collaborating with cross-functional teams to ensure successful project execution.

Responsibilities

• Document requirements and business workflows, system architecture, technical requirements, and functional specifications.
• Review, analyze, and evaluate business systems and user needs, producing clear proposals, documentation, and deliverables.
• Develop test scripts and User Acceptance Testing (UAT) Guides.
• Write and/or review user stories based on process analysis and requirements collection.
• Facilitate discussions with stakeholders to clarify the scope.
• Conduct in-depth analysis of existing business processes to identify inefficiencies and bottlenecks.
• Conduct business requirements collection to identify functional and non-functional needs and provide gap analysis.
• Create and implement strategies for process improvement, considering both operational and technological solutions.
• Work with dispersed, cross-functional teams to gather requirements, design new processes, and ensure successful implementation.
• Use data analysis tools and techniques to identify trends, patterns, and areas for improvement.
• Evaluate the effectiveness of process improvement initiatives and make necessary adjustments.
• Offer training and guidance to team members and end users on new processes and best practices.
• Provide system demonstrations to clients throughout the entire project life-cycle.
• Conduct various agile ceremonies like product backlog refinement sessions with the product owner and implementation team.
• Support implementation team during the sprint execution with any requirements support.
• Support client User Acceptance Testing (UAT), provide client testers with functional support, review and validate issues, and work with the development team to address valid issues.
• Facilitate benefit/risk analysis.

Requirements

• 5+ years of experience in business process re-engineering or a similar role.
• Experience with change management, SDLC, and agile methodologies.
• Experience participating in and facilitating sprint ceremonies such as sprint planning, refinement, and daily scrums.
• Excellent organizational skills and strong attention to detail.
• Elicitation and comprehension skills, with the ability to understand the bigger picture.
• Critical thinking, strong analytical and investigation skills.
• Excellent presentation skills and comprehensive problem-solving abilities.
• Ability to learn, evolve, think and act strategically, creatively, and proactively.
• Ability to work independently and in a team setting, taking ownership of and completing complex tasks with minimal guidance.
• Strong interpersonal and influencing skills, with the ability to build rapport and trust with diverse stakeholders.
• Proficiency in Microsoft Office suite and other relevant software and tools.

Nice-to-haves

• Certification or training in business process and/or change management methodologies and tools.
• Certification in Lean Six Sigma.