Delhaize America - Salisbury, NC
posted 4 days ago
About the position
This role is responsible for supporting the development and implementation of Business Services processes. Represents the business area in strategic planning activities and provides recommendations based on best practice benchmarking, data analysis and forecasting. The Business Process Specialist is responsible for ensuring that Business Services processes operate smoothly and efficiently. The Business Process Specialist will also be tasked with identifying ways to improve current business practices or develop new ones by leveraging Microsoft's Power Platform (Power BI, Power Automate, etc.). Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Salisbury, NC, Quincy, MA, Carlisle, PA, and Scarborough, ME.
Responsibilities
- Conducts research and analyzes data to identify opportunities for improvement in business processes or develops new methods for improving efficiency
- Develops and implements process improvement plans, including documenting and communicating changes to associates
- Trains associates on new procedures or processes to ensure that everyone is using them correctly
- Develops reports about project findings or best practices for use by management
- Observes workplace activities to identify opportunities for improvement in efficiency or productivity
- Coordinates associate training and development programs
- Develops and implements new technologies to improve efficiency or productivity in business processes
- Analyzes costs and benefits of proposed changes to the business process to determine their overall impact on the organization
- Evaluates existing processes to recommend improvements
- Utilizes knowledge to support the development of functional strategy for one or more functional areas of Business Services in support of the business
- Supports the continuous improvement process and system expertise to support various internal or regulatory audits related to bargaining agreements, federal and state regulations related to HR and employee life cycle administration
- Coordinates and conducts training of support processes for new and existing HR and business stakeholders
- Provides HR information management support
- Assists Director with special projects and strategies to improve effectiveness of the team.
Requirements
- Bachelor's degree in Computer Science, HR or equivalent experience
- Minimum of 5 years of related work experience in HR or Payroll function
- Related experience in SuccessFactors (preferred) and related HR systems
- Deep Proficiency in Microsoft Office Productivity Tools - Excel, Word, Outlook, etc.
- Deep Understanding of the Microsoft Power Platform - Power BI, Power Automate, etc.
- PL-200, PL-400, PL-600, or PL-900 Microsoft Certification a plus
- HR industry knowledge or consulting certifications (i.e. PMP, Six Sigma, ASQ) a plus
Nice-to-haves
- Critical thinking skills
- Ability to anticipate, identify, reproduce, and resolve simple problems in the area of HRIS, including business, process and technical problems
- Ability to make decisions under time pressures and with limited information
- Strong Customer Service Skills
- Basic accounting skills
- Excellent communication, organizational, and interpersonal skills
- Excellent analytical and innovative problem solving
- Ability to balance cost optimization efforts with desired service levels
- Excellent interpersonal and technical support skills
- Strong analytical and problem-solving skills
- Ability to keep information confidential
- Ability to influence with limited authority
Benefits
- Diversity, Equity, Inclusion and Belonging initiatives
- Total wellness programs encompassing physical, financial and emotional wellness
- Opportunities for personal and professional growth
- Collaborative work environment
- Continuous learning opportunities
