Business Process Specialist

$29 - $36/Yr

City of Austin, TX - Austin, TX

Full-time - Entry Level

Remote - Austin, TX

Justice, Public Order, and Safety Activities

About the position

The City Clerk's Office is seeking to fill a Business Process Specialist position to serve as a primary liaison to multiple Boards and Commissions and collaborate with City Department staff at all levels. This position requires strong customer service experience, including the ability to establish and maintain good working relationships with the public, Boards and Commissions members, and city employees at all levels. Ideal candidates must have experience working in cross-functional teams, knowledge of training methodologies and techniques, and knowledge of parliamentarian procedures. They will conduct web page audits on multiple webpages for various entities to ensure accuracy of information. Additional duties as assigned.

Responsibilities

• Assists in planning, executing and closing projects in a variety of operational and/or administrative situations related to specific assignments/areas.
• Develops and maintains databases to support data analysis and research findings for business projects.
• Assists in preparation of recommendations for implementation of new or revised policies, procedures, and/or process changes/improvements.
• Writes reports that summarize findings, data collection techniques, implementation options, etc.
• Establishes project schedules using project planning software/tools, updates and maintains project status reports.
• Communicates project/process status.
• Conducts research, analyzes trends, determines accuracy and relevancy of data/information, and uses sound judgment to evaluate alternatives.
• Facilitates and documents meetings, action items, and processes using flowcharting methodologies.
• Maintains positive working relationships with managers, supervisors, employees and other stakeholders to gain their cooperation and support.

Requirements

• Graduation with a Bachelor's degree from an accredited college or university with major coursework in a field related to the job.
• One (1) year experience related to the job, which may be substituted for education up to a maximum of four (4) years.

Nice-to-haves

• Experience with agenda and meeting minute preparation, campaign finance reporting and use of document management systems.
• Experience working with City of Austin Boards and Commissions including knowledge of City Code, City Charter, State laws, ordinances and resolutions, and parliamentary procedures.
• Ability to develop and conduct training sessions on a variety of topics and services including designing and implementing web-based trainings.

Benefits

• Low-cost medical, dental, vision
• Paid leave time
• Highly competitive retirement plan
• Training opportunities