Business Program Manager - Operations

Aceco Precision Manufacturing - Meridian, ID

Full-time - Mid Level

Meridian, ID

Fabricated Metal Product Manufacturing

About the position

The Business Program Manager at Blue Cross of Idaho is responsible for implementing and administering programs within the Member Services business areas, which include Customer Service, Claims, and Enrollment & Billing. This role involves planning, governance, and oversight of multiple projects to drive and implement strategies for the business unit. The position requires collaboration across the organization to align project components and ensure successful delivery of programs.

Responsibilities

• Direct responsibility for ongoing policy development, interpretation, enforcement, and/or application analyses.
• Work closely with project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new initiatives.
• Handle communications and decisions related to the Program and other functions, as applicable.
• Oversee mandates/initiatives related to Program initiatives, operations, financial settlements, membership, attribution, and reporting.
• Oversee Programs performance measurements and ensure action plans are in place, as needed.
• Evaluate program efficiency by collecting and analyzing data in support of key performance metrics.
• Ensure that activities are in compliance with organizational policies and relevant external regulations.
• Provide reports and updates to senior management or other partners.
• Perform other duties and responsibilities as assigned.

Requirements

• 5 years' health related, business process and analysis, project management or related experience.
• Bachelor's Degree or equivalent work experience (Two years' relevant work experience is equivalent to one-year college).
• Exceptional skills in leadership, time management, facilitation/presentation, and organization.
• Executive presence.
• Knowledge of change management principles and performance evaluation processes.
• Ability to develop and maintain effective working relationships at all levels.
• Ability to work in a complex and dynamic team environment.
• Lead complex, segment-oriented initiatives through cross-functional areas.

Benefits

• Hybrid work schedule supported.