Business Service Operations Support Analyst

Entergy - Little Rock, AR

Full-time - Mid Level

Little Rock, AR

Utilities

About the position

The Business Service Operations Support Analyst is responsible for managing operational and technical tasks to enhance functional processes and data management. This role involves defining business requirements, troubleshooting issues, and managing data analytics and reporting, with a strong focus on improving customer billing accuracy and related functions. The analyst will work on various data and programming assignments, ensuring compliance with regulatory standards and contributing to the overall efficiency of the Meter to Cash organization.

Responsibilities

• Promote safety in the office and on-site visits.
• Plan, conduct, and lead programming assignments and projects.
• Conduct complex business and data analysis and develop policy recommendations.
• Define protocols for data quality controls and ensure compliance with SOX controls.
• Provide industry expertise and apply best practices to programming work.
• Interact with management to identify issues for future projects.
• Analyze operational data and provide reports and recommendations.
• Stay updated on regulatory changes impacting policy decisions.
• Approach assignments with a continuous improvement mindset.
• Support cross-functional teams to improve processes.

Requirements

• Bachelor's degree in computer and information technology or related field; Master's degree preferred.
• 4-6 years of experience with a degree; 6-8 years without a degree.
• 6-8 years of professional experience in programming and technical reporting.
• Proficient in SQL, Visual Basic, Oracle, C#, XML, JavaScript, HTML, and CSS.
• Advanced analytical skills with proficiency in database programming.
• Experience in maintaining and improving offline business systems.
• Ability to transform business requirements into technical design documents.
• Strong verbal and written communication skills.
• Exceptional presentation and reporting skills.

Nice-to-haves

• Preferred experience in SAP/CCS, SAP HANA.
• Ability to manage multiple projects and assess priorities.
• Experience in advising on project management principles.

Benefits

• Health insurance
• 401k
• Paid holidays
• Flexible scheduling
• Professional development opportunities