Business Services Specialist

$33,946 - $33,946/Yr

Hawkeye Community College - Waterloo, IA

Full-time - Entry Level

Remote - Waterloo, IA

Educational Services

About the position

The Business Services Specialist at Hawkeye Community College is responsible for providing exceptional customer service to students, staff, and visitors. This role involves handling payments, resolving issues related to student accounts, and assisting with various office duties. The position requires strong organizational skills and attention to detail, as well as the ability to work collaboratively within a team-oriented environment. The specialist will also participate in front desk coverage, ensuring a welcoming atmosphere for all visitors.

Responsibilities

• Participates in the rotation of front desk coverage, greeting walk-in traffic and answering a multi-line phone system.
• Provides general information in response to public or official inquiries.
• Collects payments from students and non-students for various services.
• Sets up and maintains ACH forms of payments from students.
• Assists with the preparation and maintenance of student payment plans.
• Reviews outside scholarships to ensure student qualification and correct application to terms.
• Balances scholarship reports and prepares Financial Policy Waivers for committee meetings.
• Prepares, tracks, and delivers invoices and/or purchase orders regarding student accounts.
• Creates and sends reminders for overdue miscellaneous and sponsorship invoices.
• Resolves student issues and answers questions regarding their accounts.
• Counts and keeps track of cash in the vault and administers the short-term loan process.
• Sets up new vendors in Colleague and requests W-9s from vendors.
• Verifies account payable checks with invoices and prepares for mailing.
• Provides MORE orientation speeches or videos for the Business Office.
• Accurately inputs information and updates/scans data into office systems/software applications.
• Releases and applies student restrictions and holds.
• Prepares miscellaneous spreadsheets and correspondence.
• Operates a variety of office equipment, including copy machines, fax machines, and computers.
• Provides backup and assists other Business Office personnel.
• Participates in campus committees as assigned.

Requirements

• Associate's degree in a related field and two (2) years of experience in an office setting or an equivalent combination of education and experience to total four (4) years.
• Knowledge of financial rules and procedures.
• Knowledge of general office procedures.
• Demonstrated ability related to organization, time management, and verbal communication skills.
• Demonstrated ability to work with a culturally diverse student population, faculty, staff, and the general public.
• Ability to demonstrate strong interpersonal communication.
• Skilled in Microsoft Office Suite, Google applications, and video conferencing technology.
• Demonstrated ability to execute organization and department policies and procedures.
• Demonstrated ability to handle confidential/sensitive information with discretion.

Nice-to-haves

• Experience working in higher education.
• Experience with Microsoft Excel including formulas.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Long-term disability insurance
• Section 125 plan for medical and dependent care expenses
• Holiday leave
• Personal leave
• Sick leave
• Vacation leave
• Tuition reimbursement
• Tuition remission
• Choice of retirement programs (IPERS or TIAA)