Business Support Manager- Global Credit Operations

About the position

Global Credit Operations is seeking a Business Support Manager to provide operational support for all functional areas within the business. The role will handle routine deliverables and other diverse administrative functions which requires a thorough knowledge of the business unit's functional operations. The ideal candidate would be highly organized, detail-oriented and be able to work in a fast-paced environment. The candidate should be comfortable working in a team setting as well as producing independent work product and completing assignments within deadlines. Functions managed may include: business support communication and coordination across GCO, management of routines and deliverables, coordination of site visits, access management, centralized support for compliance training, global recognition coordinating and reporting and employee engagement coordination, liaison to key business partners and stakeholders; governance, oversight, and management of Global Records Management (GRM) and execution of related initiatives & standards including procedures and governance routines.

Responsibilities

• Prepare written communications for a variety of content including emails, newsletters, and presentation decks including editing of documents
• Maintain a robust, organized repository of key reference documents and other communication materials
• Organize and plan GCO routines and events
• Develop and maintain process documentation, including control objectives to support various initiatives
• Create and produce accurate, efficient, well-controlled reporting to provide governance oversight and business support
• Perform management/oversight functions for a variety of GCO initiatives
• Prepare detailed analysis to measure and monitor business results including travel, technology and mobility forecasting and expense management
• Hold others accountable for deadlines, being tenacious and results driven
• Support the development of senior management presentations
• Provide support to training, global records management, complaints and other functions as required

Requirements

• Strong analytical skills, with an investigative mindset and ability to use data to enhance efficiency and develop reporting to drive business insights.
• 3-5 years of experience in business support and communication management in a complex organization supporting senior leaders
• Strong partnership and relationship management skills; ability to work and effectively communicate across functions and organizational lines/levels.
• Strong presentation skills and the ability to present key messages, effective recommendations, and information in a clear, concise, insightful, and influential way.
• Excellent MS Office skills, especially Excel, SharePoint, Visio and PowerPoint
• Strong analytical, critical thinking and organizational skills with a focus on attention to detail and dedication to flawless work product.
• Excellent teamwork and ability to build relationships across multiple businesses and/or business partners
• Excellent written / verbal communication skills and executive presence
• Extremely organized/excellent time management skills with ability to manage and prioritize competing priorities
• Proven ability to develop executive ready communications and presentations that synthesize data and tell the story
• Self-starter, high energy, and detail oriented; ability to work with minimal supervision
• Strong problem solving, conceptual thinking, attention to detail, and sense of urgency
• Experience building relationships, communicating effectively and influencing others
• Proven ability to simultaneously manage a variety of business functions, adapt to changing business needs and multi-task/ prioritize in a fast-paced environment

Nice-to-haves

• Prior experience handling multiple facets of an end-to-end business: financial management, project management, governance, operations and technology management, and executive routine coordination