Business Support Specialist (Intake/Community Services) - Hybrid Work Model

$42,578 - $63,814/Yr

Arapahoe County - Aurora, CO

Full-time

Remote - Aurora, CO

Executive, Legislative, and Other General Government Support

About the position

The Business Support Specialist plays a crucial role in the Arapahoe County Department of Human Services (ACDHS), specifically within the Child and Adult Protection Services (CAPS) Division. This position is designed to provide administrative support under limited supervision, ensuring that the department's operations run smoothly and efficiently. The specialist will typically focus on one specific role, although duties may rotate based on the department's needs. The overarching mission of ACDHS is to build strong communities by promoting the safety, independence, and stability of individuals and families, with a vision to end the cycle of poverty and prevent abuse and neglect of children and vulnerable adults through an integrated Two-Generation approach. In this role, the Business Support Specialist will act as a liaison between the Administrative Support area and CAPS, as well as other Human Services departments. This involves providing direct clerical support to designated program areas, collecting and analyzing complex and confidential data, and preparing reports and presentation materials. The specialist will also respond to non-routine inquiries, take the lead on special projects, and help establish community connections and resources for CAPS. Additionally, the role includes scheduling meetings, coordinating events, and managing office supplies and expenses. The position requires a high level of professionalism, strong communication skills, and the ability to make independent decisions while managing multiple tasks. The specialist will be expected to complete 20 hours of relevant training annually to stay updated on best practices and regulations in the field.

Responsibilities

• Act as a liaison between the Administrative Support area and CAPS and other Human Services departments while providing direct clerical support to designated program areas.
• Collect, review, analyze complex and/or confidential data and prepare reports, charts, and other presentation materials.
• Respond to, or route non-routine or confidential inquiries from external or internal sources with correspondence or other messaging.
• Take lead on special projects and participate in program areas process improvements.
• Record meetings/take notes as needed.
• Establish community connections and resources for CAPS.
• Act as a liaison between CAPS and external community partners to share or request information/records.
• Schedule and coordinate meetings/events.
• Purchase/order office supplies and track other expenses.

Requirements

• High School or GED equivalent.
• 4+ years' experience working with the public in a service-related field.
• Knowledge of basic office procedures and equipment; ability to learn various computer software applications, i.e., CBMS, TRAILS, VISION, ICM, etc.
• Demonstrated proficiency with Word, Outlook, and Excel software programs is required.
• Ability to type 50 wpm.
• Ability to demonstrate fiscal responsibility.
• Ability to maintain a high level of professionalism and demonstrate leadership skills.
• Ability to effectively maintain a high level of communication skills both verbally and in writing and pay high attention to detail.
• Ability to effectively make independent decisions, multi-task, prioritize and utilize critical thinking skills.
• Complete 20 hours of relevant training per year.

Nice-to-haves

• Experience with Child Welfare best practice standards
• Experience with related State/Federal Regulations
• Experience with Trails database systems and related Human Services databases

Benefits

• Flexible/Hybrid work model
• Potential eligibility for the Public Service Loan Forgiveness Program