Business System Analyst - Bilingual (English/ Korean)

About the position

WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership. The position involves consulting subdivision leaders to implement business action plans, including resource planning, program planning, and budgeting of operational support for business demands. The role requires collaboration with IT Managers/Service Owners to prepare business-case justifications and cost-benefit analyses for new service management initiatives and purchases. Additionally, the candidate will report and publish KPIs, Service Level Agreements (SLAs), and Objectives and Key Results (OKRs) at regular intervals, prepare and review internal/external statements of work (SOWs) for the procurement of goods and services, and manage high-profile projects to ensure timely completion. The role also includes preparing executive summaries and weekly performance reports to support decision-making for Executive Management, developing and maintaining organizational documentation, and providing insights and recommendations on portfolio adjustments based on changing business needs.

Responsibilities

• Consult subdivision leaders to implement business action plans: resource planning, program planning, and budgeting of operational support for business demands.
• Collaborate with IT Managers/Service Owners to prepare business-case justifications and cost-benefit analyses for new service management initiatives and purchases.
• Report and publish KPIs, Service Level Agreements (SLAs), and Objectives and Key Results (OKRs) at regular intervals.
• Prepare and review internal/external statements of work (SOWs) for the procurement of goods and services.
• Manage and facilitate high profile projects to ensure a timely and smooth completion.
• Prepare executive summaries and weekly performance reports to support decision-making for Executive Management.
• Develop and maintain organizational documentation such as White Paper, process flows, SOPs, memos, financial reporting, etc.
• Provide insights and recommendations on portfolio adjustments/enhancements based on changing business needs, emerging technologies, and industry trends to identify expansion or efficiency opportunities.
• Handle complex issues requiring in-depth evaluation of multiple factors.

Requirements

• Bachelor's degree in Business Administration, Business Analytics, Business Information Systems, Computer Science, Finance or equivalent combination of education and experience in the field.
• 5+ years of proven experience in a business analysis or related roles supporting business optimization initiatives with financial reporting responsibility.
• Strong analytical, problem-solving, and project management skills.
• Proficiency in Microsoft Office Suite; other experience in business system tools is a plus.
• Strong written/verbal business communication skills with experience presenting to executives.
• Experience working in an IT environment is a plus.
• Bilingual (English/Korean).

Benefits

• Salary - $70,000 - $95,000 (DOE)/yr.