Business Systems Administrator

About the position

MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization comprising 190+ team members across the globe, with hub locations in Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most: improving the quality of patient and resident care. We’re looking for an experienced Business Systems Administrator to join our Business Operations Team. Reporting to the Business Systems & Analytics Director, you’ll become an expert on our internal business systems, provide day-to-day support, and deliver better processes, efficiencies and innovation to MealSuite team members.

Responsibilities

• Implement process improvements, automations, and workflow efficiencies to enhance operational effectiveness through the various business applications utilized by MealSuite.
• Continually monitor and assess processes / workflows and identify areas of opportunity.
• Collaborate with business unit leaders and system owners to develop and implement changes and assess efficacy.
• Maintain process/workflow documentation.
• Administer day to day operational function of business systems.
• Process team member requests (integrations, reporting, etc.) for Salesforce and other internal systems such as Zendesk.
• Own user provisioning for Salesforce.
• Resolve system issues (as able, or work with technical SMEs for more challenging issues).
• Conduct regular system audits and upgrades to optimize system functionality, data integrity, and security.

Requirements

• Knowledge of Salesforce administration, gained through 3+ years of professional experience with system administration & customization, including security, permissions, deduplications, automations and integrations.
• Experience working in a SaaS environment, ideally within a subscription-based business model.
• At least one additional year of experience administering other business systems, such as ZenDesk, Gainsight/PlanHat, Intercom, Hubspot etc.
• Experience with Apex triggers; bonus points if exposure to Visualforce.
• Possess an analytical mindset with a proactive approach to troubleshooting and optimizing workflows.
• Strong attention to detail and proven experience maintaining data integrity across multiple systems and generating accurate and insightful reports.
• Ability to work autonomously while effectively communicating and collaborating with colleagues.
• Willingness to occasionally travel and have a valid passport with no travel restrictions.

Nice-to-haves

• Experience in an agile environment that is constantly changing.
• Desire to be directly involved in projects and initiatives that offer continued learning and opportunities to express ideas and build leadership skills.

Benefits

• Unlimited paid time off.
• Health benefits including medical, dental, and vision options, life & disability insurance, paid maternity and parental leave, and an on-site gym.
• Hybrid flexibility for work arrangements.
• Support for work-life balance.
• An inclusive workplace with a diverse workforce.
• Participation in equity program and 401(k) plan.
• Opportunities for career development and advancement.
• Purposeful work with a positive community impact.